Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Your Golf Travel Reviews

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Read Your Golf Travel Reviews

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

Write Your review

Tell us how Your Golf Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for a price inclusive of airport transfers, after telling my golfing buddies the price.. Lucky i went through the details with simon, he did not add the airport transfers. Not happy about. But as i asked this in my email originaly adking for transfers, and getting a price for what i asked for.. Then YGT should really honour the price given and paid deposit on inclusive of airport transfers. Please get back to me on this please Lisa Regards Paul”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Paul, I have contacted your sales agent to get in touch with you regarding the above complaint about your booking to ensure that all the terms and conditions are outlined on the package made. If you wish to make a formal complaint, please do so by emailing cs@yourgolftravel.com Regards, Emma

Posted 8 years ago

“Quick ad responsive until order was placed. Order confirmation came 5 days later wtth hotel accommodations and shuttel confirmation still missing. This was confirmed 7 days after order was placed on DEc 11.. THis si to my experience very abnormal in this world of elecrronics. Still waiting for completed package as transfer to and from airport has not yet been confirmed. Process seems professional, but far too slow. Look forwad to a nice tour With 7 good friends and hope that the hotel can accommodate some of our room rrequirement. However , we look forward to the golf tour and hope that the hotel can k look forward to the Petter”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Petter, Thank you for your booking with YGT and for leaving us your review. Some elements of a package can take longer to be confirmed, we wait on all our external suppliers - transfer companies, golf courses and so on to confirm everything, and once this is completed this will be updated on your confirmation form a re-sent. I do apologise for any delay. We hope you have a great trip in 2016 with us. Regards, Emma

Posted 8 years ago

“I think Huw is rather overworking at the moment. He is under pressure and struggling to get a complicated booking like mine completed. It's done now and all is well but you need more staff!”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Leigh, Thank you for your booking and review. We appreciate your comments about the team work and will pass these into the manager. We never want to feel a customer has not got the full attention or service they deserve. We hope you have a wonderful trip. Regards, Emma

Posted 8 years ago

“My wife and I normally go to Southern Spain [Marbella area ] to play golf but fancied a change in Feb/March next year and decided to go to Madeira instead. We found out about Your Golf Travel from the Internet because they had some'' special offers''. We pretty well knew which hotel we wanted to stay at and asked Your Golf Travel to organise the hotel and four rounds of golf. We already have our flights booked with Monarch from Birmingham The service has been O.K but nothing special, Having checked prices it would probably have been considerably cheaper to have organised the hotel and golf bookings ourselves not least because Your Golf Travel [so we were told] does not organise transfers from the hotel to the golf clubs booked and were advised to ''either hire a car or get a taxi.'' Our email request for a better quality room at the Dom Pedro Baia Hotel in Madeira remains unanswered I cannot help compare Your Golf Travel with the brilliant golf tour operator in Belek, Turkey where we go with friends every October and nothing is too much trouble. Frankly there is no comparison hence the relatively low rating.”

Posted 8 years ago

“Good at sorting the deal but after sales service poor. Left two messages to say I wanted to add to party but no return call”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Chan, Thank you for your booking and for leaving us the review. I will speak directly with your sales agent and ask them to call you to ensure that all aspects have been sorted for you on this trip. I apologise for any delay there may have been in the communications from the team. Kindest regards, Emma

Posted 8 years ago

“I enquired about a one night B & B / 2 rounds golf break at Celtic Manor having seen an offer of £73.00 per person which appears to be exceptionally good value. Within minutes of sending my e-mail I received a phone call and booked and paid for the trip. I have yet to receive any written confirmation or details of the tee times as promised during our telephone conversation - The only confirmation I have is the debit on my Bank account of £146.00 and this invitation to give feedback on my booking experience. Assuming I do get an e-mail confirmation shortly and everything is as discussed (especially the tee times are as agreed) I think the process is very good but for now I think it is just average! Richard”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Richard, Thank you for your review online about the booking you recently made to the Celtic Manor. I will ask your sales agent to contact you and ensure that all tee times are confirmed and all documentation has been sent through. I apologise that this has not been done sooner. Kindest regards, Emma

Posted 8 years ago

“Still waiting to get info / prices on golf club hire”

Posted 8 years ago

Read Your Golf Travel Reviews

Hi Ger, Sorry to hear this. I have asked our administration team to look into this and they will respond to you as soon as possible. Kind regards, Claire.

Posted 8 years ago

“What should be expected from your company or any travel company. Strange why I was offered on the day I was in contact with one of your advisers that two more contacted me by E mail offering their services offering over inflated discounts. Aren't your databases connected? On discounts, I don't know where you get thousands of pounds of early bird discount. I was offered a joint £50 ( my wife and I )on my holiday to Mauritius, booked over a year in advanced? I would say a little miss leading!!!”

Posted 8 years ago

Read Your Golf Travel Reviews

Hi William Thank you for the feedback. I'm sorry you have found our email offers frustrating. Our agents work for separate areas e.g, UK & Ireland, Europe and the rest of the world, each team will have their own offers and promotions throughout the year which they forward on to their clients. As you have had several bookings with us that have covered all of these departments they each would send you promotional material to tempt you back. Once again I'm really sorry if you found this to be overwhelming, that certainly is not our intention. We hope you have a fantastic time at Constance Belle Mare Plage next year. Kind regards, Claire

Posted 8 years ago

“Very beautiful place..golf course is well kept and a pleasure to play.. The standard room we stayed in, was not up to the best and really needs updating.. The room was an attic room. Unfortunately the linden pub, although the staff are very friendly, the food standard is very poor.. As an overall package the golf course is the only good thing about linden hall”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Wendy, Thank you for your booking with Your Golf Travel and for taking the time to leave us a review after you travelled on your trip to Macdonald Linden Hall. Your comments are appreaicted and Ill be passed onto the hotel manager and sales team for review. Regards, Emma

Posted 8 years ago

“Joe Way was very efficient and responded quickly to a few queries I had. However, once I got confirmation to the original booking, the email asked that click on links to confirm people in the party, deposits etc.. The link lead me to the incorrect holiday (3 day, not a 4 day break). Not sure if this was resolved.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Ralph, Thank you for your review online after making a booking with Your Golf Travel. I have looked at your booking and advised your sales agent to touch base with you and ensure the details on your confirmation are correct. Kindest regards, Emma

Posted 8 years ago

“Enjoyed the Westerwood golf course but the hotel certainly wasn't as good as expected. The reception staff were not very helpful, although the restaurant staff and the golf pro were. The dinner B&B deal is a limited fund so if you have steak or similar and want more than one course and sides, you may well be topping up those costs. We ordered sandwiches in the afternoon which were inedible as the bread was completely stale and there was a hair in the food. No one bothered to ask if everything was OK so we didn't have an opportunity to point this out. Would definitely use the golf course again but would stay in a B&B nearby.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Nicolete, Thank you for choosing Your Golf Travel to make your trip to Westerwood this year and for leaving us a review online after your stay about the venue, staff and service that we also offer. Your comments are greatly appreaicted and valued to ever continue the service we provide, and will be passed onto the venue and management team at YGT. Kindest regards, Emma

Posted 8 years ago

“I received a quote and when I emailed back to confirm that I wanted to go ahead, there was an out of office note on saying the person was away until June 1st which was 3 weeks before! There was an email address to contact so I sent an email. When I did not hear anything for a week, I emailed the original person who then telephoned me. However by this time our preferred tee times were not available.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Mrs Whiteley, Thank you for your review online and comments about the issues you have encountered when making your booking and tee time allocations. I have passed on your review to the management team and your sales agent to ensure they get in touch and ensure you are happy with your current booking and to discuss any matters you further require. Kindest regards, Emma

Posted 8 years ago

“Holiday was fine but aftercare poor. All will be well unless you have a problem then they ignore you. My issue was really only minor and could have been dealt with but they failed to book Buggies for my party and they failed to send "thank you" gift for booking and then denied that it was ever offered. I will be looking elsewhere in future and have booked with a different agent for our October trip to Spain.”

Posted 8 years ago

Read Your Golf Travel Reviews

Hi Tony Thank you for your feedback. I believe your complaint is being dealt with by our Customer Relations Manager who has advised you of the time frames and process for complaints. She will be in touch further with our findings and potential solutions once a full investigation has been made. Kind regards, Emma

Posted 8 years ago

“We go on a lot of golf trips and gave Your golf a try as the advert says tell then Darren sent you a get a free shirt if more than 8. They have buried some small print that you need 24 for a shirt if it is a UK trip. Bit naughty really I wonder what Darren thinks of that?”

Posted 8 years ago

Read Your Golf Travel Reviews

Hi Martin, I am very sorry to read of your disappointment that your booking did not qualify for our latest promotion. Our website does clearly list the terms for this in bold type next to Darren's photograph as below: All you have to do to claim yours is book a golf break or holiday with us for: • 8 or more golfers travelling to a Rest of the World destination, such as Sawgrass in the USA • 16 or more golfers travelling to a European destination, such as Montecastillo Resort in Spain • 24 or more golfers travelling to a UK or Ireland destination, such as Celtic Manor Resort in Wales. I am sorry once again that you have been disappointed but do hope you enjoy your break at Belton Woods. Kind regards - Claire

Posted 8 years ago

“8 of us had 5 nights Golf Holiday booked through YourGolf. All went reasonable well until we arrived at the resort when we discovered that we could not have buggies at our tee times because they were all booked. This was despite the fact that I had asked Yourgolf to book for us in advance and they advised that they could only be booked on site. This meant that we had to change all our tee times to the afternoon and hope that buggies would become available. Fortunately, because of the great efforts of the Club House staff and our flexibility we were able to resolve the matter but only after a daily inconvenience to sort buggies. It is also cheaper to book them in advance. Buggies were essential because of the layout of the two courses nd the fact that one of our party had a medical condition requiring a buggy. The free gift promised when booking has never arrived. I have emailed the company 3 times since our return and they have totally ignored my messages. Don't tell them Darren sent you!!!! The holiday could easily have been totally ruined.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Mr Martin, Thank you for booking your golf trip with Your Golf Travel. I have taken note of your comments below about the buggy situation as well as the free marketing gift which was mentioned in your review. I will look into the issues with your sales team associate who made this booking and be in touch with you by email. Thank you for bringing this to our attention. Kindest regards, Emma

Posted 8 years ago

“Well I have paid my deposit a couple of days ago and am still waiting for confirmation of times etc. A bit difficult to do a review. If my confirmation of booking should be completed by now then it is very poor. If this is normal service to get a review before my confirmation them it ranges from normal to very good. Best go for normal!”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Mr Phillips, Thank you for your booking and also for leaving us your feedback online. I appreciate your comments about the confirmation document and have asked your agent to be in touch with you as soon as possible. This is a very busy time of year for us, and sometimes there is a small delay in getting confirmations back from venues. Kindest regards, Emma

Posted 8 years ago

“Once I got through to your golf travel things became easier, although the voucher number wasn't recognised so it had to be sourced through the name of the person who booked it. This was a Spa breaks/Your golf travel voucher and the contact number was for Spa breaks whoever I spent 15 minutes on the phone while they were trying to identify my voucher before suggesting I ring you. My sister, who booked this treat for my wife and I, said it was a bit of a mission when she booked this voucher. I hope the experience gets better .”

Posted 9 years ago

Read Your Golf Travel Reviews

Hi Phil, Thank you for your comments. I'm sorry to read of the problems you encountered during the booking process. We have a range of vouchers for gifts/offers and promotional reasons so it can be a little confusing for the staff at times. I appreciate this must have been frustrating for you and once again I do apologise for the inconvenience. I am confident that going forward we can show your our usual high standard of care and we really hope you have a fantastic break in the summer. Kind regards, Claire.

Posted 9 years ago

“Booking was easy and prompt response. Very disappointed in having the first Tee Time 2 hours after our preferred option, this inevitably impacts on our use of the hotel facilities in the evening.”

Posted 9 years ago

Read Your Golf Travel Reviews

Dear Monica, Thank you for leaving us a review about the booking process and also the comments about your tee time allocation. I will contact your sales advisor, to confirm what happened and ask them to get in touch with you directly. Kindest regards, Emma

Posted 9 years ago

“This trip was AOK but disappointing in a couple of aspects. The course was in good condition and the greens were well presented although there was a difference between the front @ back nines. The course was not difficult to walk for us wrinklies and there were enough hazards to keep your attention. The Golf 'Office' was virtually run down with hardly any stock - not even a ball marker for the collection, as were the Nets, Shoe Cleaner etc. Changing rooms were part of the Hotel and were not too shabby. The Hotel is not 4* anymore, need a complete refurb, both the rooms and the Public areas are very tired. A lot of items were patch & do. We paid extra for a Golf Course view - not worth it! Easter Sunday / Monday and the bar had run out of Real Ale!! Dinner was excellent - a 3 course 'Golfers' menu which we thought was better than the a la carte. Breakfast was cooked to order and also excellent. Fire alarm system works - went off twice!! THE STAFF WERE VERY FRIENDLY AND HELPFUL WHICH MADE THE WEEKEND. So, for the price and as long as you do not expect 4* then I would rate this as slightly above 'Normal' if I could. Would we go back again - yes! Our previous weekend was to the Menzies Welcombe 4* which was. Lots more to sample, Chris & Thelma Ruse”

Posted 9 years ago

Read Your Golf Travel Reviews

Dear Mr Ruse, Thank you for your review about your trip with us. Please contact our customer services team where they can help with your comments, and relay these to the venue to get your concerns resolved. The email address is cs@yourgolftravel.com Kindest regards, Emma

Posted 9 years ago

“As always its hard work as an organiser to get 20 people singing off the same song sheet & this also reflects on the YGT Rep....... So taking this into account YGT have been tolerant & patient.... Many thanks”

Posted 9 years ago

Read Your Golf Travel Reviews

Dear Mr Ladkin, Thank you for your booking to Spain with Your Golf Travel and for taking the time to leave us a review on your booking experience when making a large group trip. We hope you all have a fantastic time in La Cala. Kindest regards, Emma

Posted 9 years ago

«
1
2
3
4
»

Your Golf Travel is rated 4.6 based on 3,164 reviews