Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.62

4.6 Rating 3,172 Reviews

92 %

of reviewers recommend Your Golf Travel

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4.6

Based on 3,172 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem initially, but thankfully Tom Francis sorted it out, hence the lower than expected score”

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Posted 11 years ago

We'll be sure to pass this information onto Tom and hope that we're able to assist you in the future. Best wishes Caroline

Posted 11 years ago

“Up to now my experience has can only be called average. you state in your emails 1 in 16 go free and I have had to ask if it applies instead of it being automatically deducted. Tommy has been dealing with our trip and we agreed on paying the balance next friday, then i get another email off Darren saying pay the balance now. Tommy has sorted it I hope. Just to say Golf breaks are just the same, only average. We go to Turkey every year and we book with Bilyana and they are just average as well.”

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Posted 11 years ago

“Not yet had my confirmation of golf bookings and availability of a suite. Hopefully these will follow shortly so I can pay my deposit.”

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Posted 11 years ago

Thank you for your feedback, Peter. I've spoken to Ian and your confirmation will be with you shortly. We hope you have a great time in Spain. Best wishes, Caroline.

Posted 11 years ago

“Both Robs very helpful and on the ball. Booking was achieved rapidly and painlessly.”

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Posted 11 years ago

Thank you for taking your time to review us Paul. We'll pass on your kind words to Rob and hope you have a great time on your break. Best wishes Caroline

Posted 11 years ago

“9 of us have just had a girlie trip at Fingle Glen. The set-up with the cabins are just ideal, perfect for a group. Although one of our cabins had hot water problems the staff dealt with the problem efficiently. Breakfast was very well presented but the dinner was unfortunately very mediocre. We really enjoyed the golf but is not for the feint-hearted with respect to the hills. An electric trolley is a must!”

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Posted 11 years ago

“Got a lot of e-mails every day before I booked telling me of the marvellous deals, I then booked and paid £200 deposit. I haven't had one e-mail since then to tell me if tee off times I had booked were confirmed or to confirm that my deposit was paid. This was over a week ago. Poor back up service. Gerard - Northern ireland”

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Posted 11 years ago

Thank you for your feedback, Gerard. I apologise for the delay in sending you a confirmation of your booking. I've spoken to Patrick and that should now have been resolved; please don't hesitate to get in contact with us if you have any further queries. King regards, Caroline.

Posted 11 years ago

“Hotel was ok, golfcourse was ok however we had to walk the course due to a buggy ban. I would never play this course again without a buggy,”

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Posted 11 years ago

Dear Mr Cambridge, Thank you for your feedback. I am sorry to hear about the buggy ban during your golf break at Shrigley Hall Hotel, Golf and Country Club. I do appreciate your comments and please contact me if I can be of any further assistance. Best regards, Anna - Customer Services

Posted 11 years ago

“This was not our first choice of hotel as we were told the Rixos was closed for refurbishment - not true as we met people who were booked in there. We were put in the Titanic which was a non-golfing hotel. This meant we had to carry our golf clubs through the hotel foyer twice a day along a long corridor. Most of the a la carte restaurants were closed - out if season was the reason we were given - leaving only one open, out of what we were told would be a choice of 6, which served Italian food only. The main restaurant was oversized resulting in food kept (just) warm. The rooms were more than adequate. The lack of Entertainment was disappointing and overall the hotel had little ambience, albeit beautifully furnished. We spent every evening playing (our own) cards in the bar area. We would not return there and would not recommend it out of season.”

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Posted 11 years ago

“I sent the following email to Gareth Llewellyn on 26th November. I have not received a reply to it. David Mercer. Dear Gareth, Thank you for your email of yesterday asking for feedback from our holiday at the Sheraton Golf Resort & Spa on Gran Canaria. I am sorry to report that we had some problems, which I will set out below. However, to start with the positive, we enjoyed the hotel, the food was good and the staff were very friendly and helpful. The one problem with the hotel was that our private transfer back from the hotel to the airport on Saturday was late. When this happened I phoned your office and spoke to your colleague Paddy. He explained that you had paid the hotel for the transfer and the hotel had arranged it. I spoke to the hotel reception and they at first denied any knowledge of the transfer but, after Paddy had spoken to them, they investigated further, accepted that they had made the booking, chased the car service they had booked the transfer with and came back to tell us that the car was on its way but was running late. In fact we ended up being almost the last passengers to check in for our flight, which made for an anxious departure. Although the fault here was clearly not yours, might I suggest you tell your clients whether you or the hotel has made the booking of the transfer and therefore who the client should contact in the event of a problem. Moving on to the two courses at the resort, we enjoyed the south course, which was well maintained and in good condition. However, when we checked in at the pro shop for our second round on it, on Friday 22nd, we were told we had no booking. Fortunately I had your voucher with me and showed this to the pro shop, who accepted that the fault was theirs and not ours. Incidentally the golf is run by a different company to the hotel. They spoke over the radio to the starter and told us that although the course was very full he would fit us in somewhere. To compensate us for their mistake they gave us a buggy for free. The normal charge was E30. We went in the buggy to the first tee, where the starter asked us to play the back nine holes first and said he would slot us in off the first when we had completed the back nine. This he did, but only after a delay of 40 minutes after we had finished the 18th hole, which I think you will agree was hardly ideal. We also played the north course twice and to be honest did not enjoy doing so. It is clearly being neglected, no starter was at the first tee on both occasions, the condition of the tees was very poor, and it was pretty obvious that virtually all resources are being devoted to the south course. The north has been created out of rocky hills and means that if you miss the fairway your ball is into the rocks and you will probably lose it. There are a number of lengthy carries over ravines from tee to fairway and from fairway to green and as older golfers with moderate handicaps, 12 and 18, we found the course very difficult. After playing both courses once we did try to swap our second round on the north for another one on the south but there were no available slots. In contrast the north was not very busy and we played both rounds on it as a two ball. Chatting to the people we played with on the south course, German couples, and to various other people in the hotel bars and restaurants, the impression was that very few people would rush to go back to this resort. Certainly we will not return to it. I hope this information is helpful to you and I stress that although this was not the happiest of holidays it will not put us off booking through you again. Best wishes, David.”

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Posted 11 years ago

Dear Mr Mercer, I am sorry to hear about the problems you experienced at Sheraton Golf Resort & Spa on Gran Canaria and that you have not had a response from us. I am going to investigate this for you today and will send you an email directly. Kind regards, Anna - Customer Services

Posted 11 years ago

“The service in the hotel was very good as was the facilities The standard of food was not 5 star standard The speciality restaurants in the hotel was very poor”

Helpful Report

Posted 11 years ago

Dear Mr Buchan, I am sorry to hear that you were not happy with the restaurants in the hotel. Could you please send me more details in relation to the food issues you mentioned so that I can forward your comments to the venue. Kind regards, Anna - Customer Services

Posted 11 years ago

Your Golf Travel is rated 4.6 based on 3,172 reviews