Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

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Metrics

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would be inclined to wait until the tee times were confirmed before venturing to give my opinion of the service provided.”

Helpful Report

Posted 9 years ago

Dear Alan, Thank you for your booking and leaving your review online. Please leave another review when you have your tee times confirmed or contact the sales agent who is dealing with your booking should you have any queries in the meantime. Kindest regards, Emma

Posted 9 years ago

“I booked 2 trips in 2 days. The first was a Uk trip and the service from the team (Robert Cooper) was exemplary. He was very prompt and efficient. The next day I booked a Europe trip and was not so impressed. I had to chase my enquiry and am still waiting email confirmation of my booking and tee times. So a mixed service from 2 different teams.”

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Posted 9 years ago

Dear Lynn, Firstly thank you for making two bookings with us in 2 days, and also for your positive review. I will speak with both your sales agents about the email confirmations and ensure that these are sent to you for the two trips. We hope you have two fantastic breaks with us. Kindest regards, Emma

Posted 9 years ago

“Second time I have booked with you . The only problem I had is as I booked on line I could not use a voucher I recieved as a gift. I booked the trip after you closed on Saturday and rang you on Monday morn to ask to use the voucher and after a few phone calls was told no the money had gone through. It has made the holiday more expensive could,nt you refund 100 pounds .?Or is it a ploy to make me book again to use the voucher ?”

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Posted 9 years ago

Dear Wendy, Thank you for making a booking with Your Golf Travel and also I would like to thank you for taking the time to leave a review online. I will contact your sales agent and confirm the terms and conditions with the voucher which you have received and wanted to use against this booking and someone will be in touch from Customer Services. Kindest regards, Emma

Posted 9 years ago

“We were completely fouled up trying to book on the website .Once we made contact via email to your office the support and follow up has been excellent.”

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Posted 9 years ago

Dear Ken, Thank you for your booking and also for your feedback on the website - I am happy to hear that after a phone call the sales team have been able to organise everything for you. We hope you have a great trip to Spain. Thanks, Emma

Posted 9 years ago

“when asking for a price to include flights and luggage it would be help full to receive it as requested. a list of what it includes would be great. thank you IAN HALL”

Helpful Report

Posted 9 years ago

Dear Ian, Thank you for your review. I will look into your booking with your agent and get someone to contact you directly with regards to the itinerary, which should display all that has been booked for your trip. Kindest regards, Emma

Posted 9 years ago

“It took a little bit longer than expected but we got there in the end.”

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Posted 9 years ago

Hi Reg, Thank you very much for providing us with your feedback, we always welcome comments and suggestions on how we may improve our services just as much as the positives. I'm disappointed to read we took a little longer than you had hoped and will certainly look at existing practices to see where this can be sped up in future. Thank you once again for your comments. Kind regards, Claire

Posted 9 years ago

“It did take a reminder email to get the code for £25 off 1st holiday booked. I tried to book on line but couldn't use the code so had to ring to make the booking. That worked well and I got the holiday and tee times requested”

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Posted 9 years ago

Hi Angela, Sorry to hear you found the voucher terms a little confusing, these cannot be used online and must be done with your agent at the time of booking, this information should be printed on the voucher. I am pleased to see that this was sorted for you eventually and do hope you have a lovely time at Sandford Springs. Kind regards - Claire

Posted 9 years ago

“Website easy to use. Customer service/call backs not as good as it could be.”

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Posted 9 years ago

Dear Sarah, Thanks for your feedback on our website, and also the customer services and call back - all feedback is highly valued and I will be sure to look into your booking, and the sales agent and confirm all is improved for you. Kindest regards, Emma

Posted 9 years ago

“STILL ON GOING.!!!”

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Posted 9 years ago

Thank you Ernie! Thank you also for your third booking with YGT, we hope you have a great trip and that your golf is just as strong! Kindest regards, Emma

Posted 9 years ago

“Hi We had a quote where the most expensive course was missing from our quote? Yetb the course was listed as though it was. Ian was apologetic, I didn't kick up a fuss although we had the quote in writing. Trip all arranged now and some inconvience to us,Personally I feel a bigger gesture of goodwill would have been more appropiate? Other than that was ok would say your slightly better than golfbreaks. Thanks Ian”

Helpful Report

Posted 9 years ago

Hi Ian, I'm very sorry to hear of the problems encountered with your booking. It is very rare that our agents miss an item of the quoted itinerary. I am pleased we were able to offer a gesture and I do hope you have a lovely trip to Spain. Kind regards, Claire

Posted 9 years ago

“As always an easy transaction with YGT.”

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Posted 9 years ago

Thank you for your 5 star rating and positive feedback Aldo. Enjoy your trip to Spain. Kindest regards, Emma

Posted 9 years ago

“a mix up about the dates but apart from that all done efficiently.”

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Posted 9 years ago

Glad to hear this was cleared up for you on the dates, and that the trip was great. Thank you for your review. Regards, Emma

Posted 9 years ago

“Apart from not quoting for a 3rd venue as requested, and an admin error in regard to the deposit payment arrangements, the booking has gone smoothly so far.”

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Posted 9 years ago

Thank you for your feedback Michael, your comments on the booking an the admin error will be looked into and ensure all has been confirmed for you. Thank you, Emma

Posted 9 years ago

“Good deal eventually on golf trip to celtic manor which was hampered by misleading sales staff who booked wrong accommodation and got price wrong. Had to make several calls back and forth to rectify. Should of been straight forward price match but wasn't ....”

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Posted 9 years ago

Hi Mike, I am sorry to hear you experienced some issues with your booking. I would like to assure you it is never out intention to mislead our clients. If you are able to find your holiday like for like at a lower price we can indeed match this. Should you require any further information please do not hesitate to contact your sales agent and we will be happy to investigate further. Kind regards, Claire

Posted 9 years ago

“Good experience re arranging accommodation and golf times at appropriate courses. But very disappointed at the way I was treated regarding my Darren Clarke £25 voucher. I received the voucher two days before I made the booking - hence that was why I made the booking. However, I forgot to mention the voucher to Mr Ian Purvis, the Sales Consultant and only remembered when I got off the phone having paid the full amount. I was then told that the £25 voucher could not be applied to my current booking even though you have my credit card details and I am regular client of YourGolfTravel. Although I have been given a credit of £50 off any future non-UK booking, that is not the point. I would have expected much better customer service from YourGolfTravel and in particular that your sales consultant would have been trained to ask if I had a voucher - you knew I had received one because it has a unique number. Unfortunately, this experience has left me feeling somewhat upset and dissatisfied.”

Helpful Report

Posted 9 years ago

Hi Michael, I'm really sorry you have been disappointed in regards to the voucher, we are unfortunately unable to process these once a booking has been paid in full. You are still able to use this against a future booking and my colleague offered you a further £50.00 as a gesture of goodwill for your disappointment. I do hope you have a lovely holiday, Kind regards, Claire

Posted 9 years ago

“Hei, everything was okey, untill the confirmasjondetails shoud have ben sent to me, wy do that have to take so long, im still waiting for it...”

Helpful Report

Posted 9 years ago

Hi Jan Sorry you have been disappointed. It can take a little longer to confirm with our overseas agents. I am sure you can appreciate we would rather have a definite acknowledgement from them before we confirm with you to avoid any errors or disappointment. As soon as this has been confirmed our end we will let you know. Kind regards, Claire

Posted 9 years ago

“When booking I was told by Rob I would be sent a sleeve of srixon balls but I have not received them. The reason for this was because I was told I could not use the £25 voucher you had sent because of the trip I booked for four to Heythrop Park.”

Helpful Report

Posted 9 years ago

Hello Margaret, I am so sorry you have not received these yet, I have checked with our promotions team and they are on their way to you. Kind regards, Claire

Posted 9 years ago

“After a poor start a good service was achieved.”

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Posted 9 years ago

Thank you for your review, Peter - we're glad that any issues you had have been resolved. We hope you're looking forward to your trip to Ballykisteen. Best wishes, Caroline.

Posted 9 years ago

“The intial request for a quote was sent to Huw, as our regular contact, Lee, was out. However, Huw suggested that we wait a day for Lee to retunr - no problem. Michelle picked up our request, and took a few days to reply - after I called, it seemed our quote was in her "drafts" box. The quote missed a few key factors (didn't confirm that we could play at Las Americas without handicap certificates, quoted for a double room (not 2 singles), quoted for a hotel in the wrong area. I requested a corrected quote, but another few days went by and I heard nothing. I called Lee, and he sorted everything within a day - he confirmed with Las Americas that we could play without certs, quoted for single rooms and explained that you didn't have contracts with any hotels in Las Americas, but still got a quote for one in that area. We booked the next day. Had this been our first experience of YGT, we may have looked elsewhere, but Lee has been looking after us really well for a few years, so I knew he would resolve any issues. I'd suggest that Michelle maybe needs a little more training, or "buddy" support. I have the email trail if that would help.”

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Posted 9 years ago

Thank you for taking the time to provide us with such constructive feedback, Derek. I'm sorry to hear that there were a few issues with your booking - I shall pass your comments onto all those involved so that we can ensure that this doesn't occur again. We hope you're looking forward to your trip to Spain. Kind regards, Caroline.

Posted 9 years ago

“I was dealt with by Gareth, I went through the details and dates quite thoroughly with him and even did a confirmation summary with him before putting the phone down, When I received the email confirmation a couple of minutes later he had got the dates wrong! I had to phone up again to have him ammend the dates which I thought was annoying to say the least.”

Helpful Report

Posted 9 years ago

Dear Ray, Thanks for taking the time to send us feedback. It's not often that we make administrative errors and regret that you experienced some inconvenience. We hope that you enjoy your break and that you consider us for future travels. Best wishes, Caroline

Posted 9 years ago

Your Golf Travel is rated 4.6 based on 3,164 reviews