“Reported a fault with boiler two weeks ago and flagged that we have a newborn baby in the house who is affected by the heating issues. The engineer came a few days later rather than the usual 24-48h that we had in the past with other providers. We are still waiting, two weeks later, for the engineer to return with the part needed to repair the problem. It is a widely available part. Getting through to Yourrepair on the phone is proving difficult too, the waiting times are long and there is no default follow up on the repair. We are left to chase both the company and the engineer.”
“I wanted to get help so-called the emergency line was hung up on no matter which option I choose. An insurance company is judged by the quality of service when your client needs you clearly if he can't even log a claim then what is the point of having a helpline that you claim is 24 hours. I will now send an email but that means I have to wait to hear back via email if they can fix the water leak I am experiancing.”
“Just joined it was quick and easy.I hope the service is just as good, as they are new to me, Time will tell,Overall i am happy with this deal, 3 year price fix and a better cover.”
“Only just joined, so can't comment on the service yet. But very easy to apply online, even for a technophobe like me. Just one small point, I would have preferred to have the option to just make 1 payment to cover the whole year, but it seems everyone wants monthly direct debits these days.”
