“I had an issue with an internal dripping water isolation tap and a failing ballcock in a header tank. Homeserve refused to cover the ballcock Your Repair turned out within six hours to secure the tap. The ballcock was secured and fixed in place as a temporary measure as a part was ordered. Today is Jan 3 and tomorrow the tap will be replaced followed by the ballcoock when the part is received”
“Reported a fault with boiler two weeks ago and flagged that we have a newborn baby in the house who is affected by the heating issues. The engineer came a few days later rather than the usual 24-48h that we had in the past with other providers. We are still waiting, two weeks later, for the engineer to return with the part needed to repair the problem. It is a widely available part. Getting through to Yourrepair on the phone is proving difficult too, the waiting times are long and there is no default follow up on the repair. We are left to chase both the company and the engineer.”
“I wanted to get help so-called the emergency line was hung up on no matter which option I choose. An insurance company is judged by the quality of service when your client needs you clearly if he can't even log a claim then what is the point of having a helpline that you claim is 24 hours. I will now send an email but that means I have to wait to hear back via email if they can fix the water leak I am experiancing.”
