“I was treated with kindness and respect. My phone call was answered almost immediately and I wasn't left on hold at any time. I was very grateful for explanations as I'm elderly and disabled. .”
“Excellent
New customer setting up new account switching from British Gas to a company based in the same county as we reside.
Have high hopes but even if they just answer their phones quickly, which has been the case so far, they are a great improvement. Spent 45 minutes, and transferred between 4 people, to cancel the British Gas agreement today.”
“Easy to contact. The agent completed the sign up with me on the call.
All documentation was sent by email. The proof of the pudding will come when the need for a repair comes about.”
