“Shocking company, lost all record of my phonecalls conveniently! I’m not even a customer now but you’ve lost the record of my cancellation….furious!!”
“You have wrongly assumed I am joining you. Please do not make this assumption and do not take any money from my bank until I give you written permission. Mr R Pronger”
“I am trying to cancel the day after joining as once joined was informed my boiler service would be next September, of course the email reply to ask for this cover to be cancelled was undeliverable.”
“They are just ripping people off. My boiler was leaking I called them. They couldn’t repair my boiler, they told me to talk to the engineer that came to check the boiler if he can repair the boiler. In the end I bought a new boiler and need to cancel my contract because my boiler came with warranty, they’re asking me for £25 administrative charge for them to cancel the contract. I took the contract in Feb 2022 never use them once apart from the yearly service the did in 2022.”
“I joined as I'm now a widow thought I would rely on you to help when needed I asked about my leaking shower first thing to help me and it's been declined. So I'm not going sign up for your service please cancel asao”
“At 1035 on July 6th your repair colleague Jon ‘locked in’ a price on an upgrade. It was too soon then, but when I called back it was too late. May I suggest the sales department is more proactive and calls when good customers ask for a facility. After years of loyal custom over three accounts, I’m disappointed. I’ve been required to take out a new contract at a higher price.”
“Service / price/month I selected has not been followed through into the price on the emailed service provided (Home plus, online price£14/mth vs £18 on the email)”
“Wanted to arrange a boiler service which is contractual but wouldn’t carry out as this needs to be conducted between march and September. Been with you for several years and we’re not aware of this”
