“I am trying to cancel the day after joining as once joined was informed my boiler service would be next September, of course the email reply to ask for this cover to be cancelled was undeliverable.”
“They are just ripping people off. My boiler was leaking I called them. They couldn’t repair my boiler, they told me to talk to the engineer that came to check the boiler if he can repair the boiler. In the end I bought a new boiler and need to cancel my contract because my boiler came with warranty, they’re asking me for £25 administrative charge for them to cancel the contract. I took the contract in Feb 2022 never use them once apart from the yearly service the did in 2022.”
“I joined as I'm now a widow thought I would rely on you to help when needed I asked about my leaking shower first thing to help me and it's been declined. So I'm not going sign up for your service please cancel asao”
“At 1035 on July 6th your repair colleague Jon ‘locked in’ a price on an upgrade. It was too soon then, but when I called back it was too late. May I suggest the sales department is more proactive and calls when good customers ask for a facility. After years of loyal custom over three accounts, I’m disappointed. I’ve been required to take out a new contract at a higher price.”
“Service / price/month I selected has not been followed through into the price on the emailed service provided (Home plus, online price£14/mth vs £18 on the email)”
“Wanted to arrange a boiler service which is contractual but wouldn’t carry out as this needs to be conducted between march and September. Been with you for several years and we’re not aware of this”
“Signed up but as always if it looks to good to be true it definitely is, I thought ok it's only 1.80pm and I have to pay 120 excess evrytime I claim, where as my British gas was £5 a month and £99 excess but I got a free service with your repair witch swung it for me as that saved me £50 a year but what they don't tell you is that the service is only done between march and September and I have missed this years so have to wait till September 24 a year before they will do it, then tries to call and closed on weekends, so have to raise a ticket witch takes 5 working days for them to reply, lesson learned never again”
“I have not had a repair yet as the boiler is only a couple of weeks old. Unfortunately, when asked the age of the boiler the answer started at 1 year old so not particularly impressed with the stupid form that I filled in. Equally not impressed with this stupid review on my non-existent boiler repair”
“Dreadful service, engineer brought a screwdriver and gadget in a car to service my boiler and didn’t report a fault.
Same engineer came back to find out what part was required?
He said oh well it doesn’t matter I get paid anyway”
