“My central heating was partly working with the upstairs of my house fully working and downstairs all but 2 were not working. The ones that were working downstairs were not providing maximum heat however it was still somewhat warm. I booked an engineer from YourRepair and the service was very quick and the call-out turnaround was within 24 hours.
After the engineer arrived, he had done his checks and diagnosed the problem down to sludge. Unfortunately after he has left, none of the radiators downstairs are working. From having little heat on 2 radiators I have nothing on the 4 other radiators downstairs and this is unbearable in these current weather conditions.
I then phoned the customer service and informed them of this all where I have been told that the problem is out of their scope and cannot be repaired unless done privately. I’ve explained that I would like another inspection by an engineer as before the call out, my heaters were somewhat working and since he’s left, I have nothing. The advisor I spoke to on the phone was not helpful at all nor understanding of my situation. She again said that the radiators not working was down to the sludge, completely disregarding the fact that prior to the engineers arrival, they were working, even with the so called sludge problem!
I am not at all happy with this service and preferrred to now cancel my policy. I was told however that although I am well within the cancellation timeframe, as I have used their services, I am no longer able to cancel. This is absolutely ridiculous. I’m in a worse situation than I was initially and paying for something that will never be able to help!”
“we haven't called out for a repair yet but I have found their customer service is fantastic, always quick to pick up calls and very pleasant and helpful on the phone. Oliver is always patient and efficient with my questions and very kindly offered me a loyalty discount.
we were with British Gas for years but are now gradually transferring our property portfolio with your repair because of how good their service is.
Hope their repair team will be just as good!”
“Terrible service - signed up to this accedentially and spent a whole day calling the Your Repair to cancel the policy with no luck of getting someone to answer the call. Conveniently, the only way to cancel a contract with Your Repair is by calling their "friendly" should have said not existing team. Stay away from Your Repair!”
“Someone called me on this number from your company +44 7868 261749 was rude and cocky on the phone making cheeky comments not happy at all absolutely fuming are these the standards of your employees? shocking”
“You pay someone to tell you your boiler isn't worth mending. Then they offer to sell you a new one at the reduced rate of £2,700. It's a joke. Pay a bit more and go with a reputable company.”
“This is my first look at details of home plan almost three months after I apparently agreed to take it I was given no chance to review it with chance to cancel.Whoever sent emails to wrong copied address must have been told they were not sent I should have been contacted to put this right”
“I’ve been with your repair several months to long , dreadful service, I’ve took time of work three times for a boiler service that never showed and the same happened about some one coming to unblock the drain.
I’ll be going back to British Gas if I can ever get through to cancel my contract.”
“In need to make two enquiries, and is very difficult to get in touch with you. I want to find why it is taking until April 2023 before I can get you to service my boiler and why I cannot find where to enter my boiler details. For the record my boiler is a VITODENS 100-W WBIB. Please reply. Yours sincerely, ALAN PROCTER”
