“I wanted to get help so-called the emergency line was hung up on no matter which option I choose. An insurance company is judged by the quality of service when your client needs you clearly if he can't even log a claim then what is the point of having a helpline that you claim is 24 hours. I will now send an email but that means I have to wait to hear back via email if they can fix the water leak I am experiancing.”
“I have received no service so far no boiler service nothing I cancelled my contact basically after starting it up as no one was coming to give my boiler a service so how do I know it will be covered now I have a £295 demand for payment from a debt company …for what ???? That’s what I want to know”
“Given 2 conflict information and was informed by a manager that because they were applying a promotion, I had no right to be informed it was a promotion as it was a benefit. I have no right to complain, he was the final say, the 'Bruice Almighty'. And also I cannot escalate to the financial ombudsman as they are not governed by the financial ombudsman. So basically you have no right to raise a complaint so if you are not happy, then stuff you.”
“You sent me an email stating I would be contacted by your engineer for my boiler service that was 6 weeks ago I've tried to contact them direct just got a answer phone left message still no contact I've sent you emails you have never replied I think I will cancel and find another company who are more reliable......steven devoid 9 ael y bryn rd fforestfach swansea sa58ja 07954149041”
“Don’t bother!
Took out a policy thinking I was covered, when I had an emergency, they did not want to cone out! Said the policy was too new! Very underhand methods which is they want you to leave a review as soon as you have signed up,”
“Waited in all day for the engineer to service my boiler- no show, on getting hold of the engineer I am told that the job had been cancelled by Your Repair. This is after trying to get this appointment booked, being sent emails to say that I had not responded to phone calls/emails to organise for the service when in fact I had not received any emails apart from the initial welcome ones. Not brilliant service, especially as I am a new customer, I now have to wait for someone to contact me to arrange for another engineer to complete the service. Not holding out much hope”
Hi Karen,
After looking into this matter on your account with us, I can see that the job was cancelled with the engineer as we were not informed that the appointment had been booked with you.
I can assure you that this is not our standard level of service and we are working to have your annual boiler service completed as a priority.
I would like to apologise for any inconvenience caused.
Kind regards
Caroline
Dear Ishwameet Makhija,
Following your review, I have looked into the details on your account and found that no engineers have been requested by YourRepair to complete any works at your property, recently. If you wish to discuss this matter further, please contact us on 0330 223 4422 or email us at aftercare@yourrepair.co.uk
Kind regards
Caroline
“Good for checking boilers. However, when there is an actual problem, like a leak - good luck. I've been waiting 6 days for them to come out and repair an active leak.”
Good afternoon,
I'm sorry that you're unhappy with the outcome of your recent repair request. After looking into this further I can see that the fault was originally logged with us on 30th June as your neighbour had water coming through their ceiling, when your shower was turned on.
As you reported that the source of the leak was not visible or accessible, the repair was cancelled whilst you arranged for Trace and Access to be carried out privately. The same fault was then logged with us on Friday 2nd July at 5.30pm to report the leak was coming from under your bath tub when your shower is turned on, however, I can see that you have contacted us this morning to cancel the repair.
If you wish to discuss this matter further please contact us on 0330 223 4422 and we will be more than happy to assist.
Kind regards
Caroline
“Bad service. The engineer said he couldn’t get to the the gas meter that’s Rabish. He failed the test. I had it done buy British Gas before.I paid and got it done again.”
“In my experience a deceitful and dishonest company, DO NOT JOIN the service plans.
They need to be more transparent and employ staff that LISTEN to the customers.
Now struggling to cancel the policy, even before it starts.”
Hi Jan,
I'm sorry that you're unhappy with the service provided by us. As a company we try to be as transparent as we can with all our customers about what is and is not included in our plans.
I can see from our records that your plan has been cancelled within the 14 day cooling off period.
We appreciate your valuable feedback and will use it to improve our customer service, where necessary.
Kind regards
Caroline
“Were supposed to send out engineer to conduct legal requirement of a gas certificate. No show then told manual error on system so engineer did not get the job. Further 2 phone calls and was told urgently get out new engineer. They were supposed to come before 11am and was told this job first on their list, but did not show up and no phone. Cancelling the plan.”
Hi Maria,
I'm sorry that you're unhappy with the service provided by us. I can assure you that this is not our standard level of service. I can see from our records that you have since spoken to a member of our team who has assisted further with this matter.
Kind regards
Caroline
Hi Sharlotte,
Faults that occur during the 14 day exclusion period are covered if you have moved directly from another provider to us.
As you have not had this continuous cover, unfortunately, we are unable to assist with this fault.
If you could arrange to have this fault repaired privately, we would be more than happy to assist with any future faults that occur after the first 14 days, as per our service and support agreement.
Kind regards
Caroline
Hi Sarmad,
I can see from our records that the boiler had stopped working due to a faulty pump, which you have had repaired privately rather than requesting a repair from ourselves. Your plan has been set to cancel at the end of the month when the contract comes to an end.
I'm sorry to learn that you are unhappy with the engineer that attended to carry out your boiler service. We aim to provide great customer service on all occasions and we welcome your feedback. If you wish to discuss this matter further, please contact our team on 0330 223 44 22.
Kind regards
Caroline
“Based on your performance to date and the lack of response to my emails from yourselves or your gas engineer, I would strongly advise all my friends & relatives to avoid your company”
Dear Mahesh Gandhi
Thank you for taking the time to leave a review. I do wish to offer our sincere apologies for any inconvenience caused. I can see from our records an advisor is now in contact with yourself. If you do require any further assistance please do not hesitate to contact us on 0330 223 4422 (option3).
Kind regards
Cameron
