“At 1035 on July 6th your repair colleague Jon ‘locked in’ a price on an upgrade. It was too soon then, but when I called back it was too late. May I suggest the sales department is more proactive and calls when good customers ask for a facility. After years of loyal custom over three accounts, I’m disappointed. I’ve been required to take out a new contract at a higher price.”
“Service / price/month I selected has not been followed through into the price on the emailed service provided (Home plus, online price£14/mth vs £18 on the email)”
“Wanted to arrange a boiler service which is contractual but wouldn’t carry out as this needs to be conducted between march and September. Been with you for several years and we’re not aware of this”
“Signed up but as always if it looks to good to be true it definitely is, I thought ok it's only 1.80pm and I have to pay 120 excess evrytime I claim, where as my British gas was £5 a month and £99 excess but I got a free service with your repair witch swung it for me as that saved me £50 a year but what they don't tell you is that the service is only done between march and September and I have missed this years so have to wait till September 24 a year before they will do it, then tries to call and closed on weekends, so have to raise a ticket witch takes 5 working days for them to reply, lesson learned never again”
“I have not had a repair yet as the boiler is only a couple of weeks old. Unfortunately, when asked the age of the boiler the answer started at 1 year old so not particularly impressed with the stupid form that I filled in. Equally not impressed with this stupid review on my non-existent boiler repair”
“Dreadful service, engineer brought a screwdriver and gadget in a car to service my boiler and didn’t report a fault.
Same engineer came back to find out what part was required?
He said oh well it doesn’t matter I get paid anyway”
“I signed up for landlord Central heating cover when I tried to arrange a gas inspection CP12 I was told this could not be carried out for 28 days, I had previously been advised this could be arranged within 14 days, as my CP12 expires in 3 weeks I have had to cancel the policy.”
“I joined YourRepair in February 2023 after leaving British Gas Home Care, I was contacted just over a week ago about my annual boiler check which sounded good, I wasn't expecting one until September 2023. the check was arranged for 20/06/23 between 0900 - 1000hrs I stayed in today especially to get this check completed - No one turned up and as yet have not had a call with any explanation as to why.
I thought that the service from British Gas was bad. well done Your Repair - you are worse!”
“I rang before I booked a repair for the boiler tap in kitchen , I explained the exact make and model of the tap and it was a boiler tap to the lady on customer services, she informed me it was covered and sent a link to pay which was instantly taken .
Engineer rang, and we booked a time , he knowsthe tap and was very knowledgeable.
Now 3 hours later, another person from customer services tang to say it was not covered and it would take 5 to 10 WORKING days to get my refund for something I should not have paid for in the 1srlt place.
So 1st impressions are that they are happy to take you money but not happy to refund an error of their making.
I would not have minded if they had told me this morning it was not covered.”
“The online application process does not give an updated cost of cover until the direct details are submitted and the policy is in place. From an initial cover price of £25 pm.. it jumped to £43.
Not a good system and a waste of my time and the Customer Service rep's time who spends most of his time dealing with cancellations due to the above.”
“I only wanted a quote and it took details then set up a plan for twice the cost of the quote - trying to get it cancelled! I thought the days of misselling were over. Not very good and will be going elsewhere.”
“Terrible service. It was incredibly difficult for us to get the gas safety check with boiler service booked and I am still chasing up trying to get the gas safety check certificate. Would not recommend.”
“Would not use again, will not be recommending. Your systems don’t work, your communications are not clear. I had 5 properties covered with you and in just about every instance I ended up arranging a gas safety certificate engineer visit myself. I told you a year ago of deficiencies in your communications and you acknowledged these but have taken no action to ameliorate. In my cancellation note I asked a simple question about how we handle a final payment to you and you’ve failed to answer. I have though received 19 emails from you since notifying you of the cancellation. you’ve provided me with a very below par service.”
“Appalling customer service. I recently cancelled my agreement with yourselves within the 14 day period specified. I am still receiving emails threatening me with legal action re: unpaid direct debit fees. Sort it out and communicate with each other better!”
