“This is my first look at details of home plan almost three months after I apparently agreed to take it I was given no chance to review it with chance to cancel.Whoever sent emails to wrong copied address must have been told they were not sent I should have been contacted to put this right”
“I’ve been with your repair several months to long , dreadful service, I’ve took time of work three times for a boiler service that never showed and the same happened about some one coming to unblock the drain.
I’ll be going back to British Gas if I can ever get through to cancel my contract.”
“In need to make two enquiries, and is very difficult to get in touch with you. I want to find why it is taking until April 2023 before I can get you to service my boiler and why I cannot find where to enter my boiler details. For the record my boiler is a VITODENS 100-W WBIB. Please reply. Yours sincerely, ALAN PROCTER”
“Always looking for a way to avoid taking responsibility for a repair.
The latest time they referenced the small print of an agreement that they were not able to provide.
I will be looking to switch as soon as possible”
“I rate YourRepair as Good based on the prompt and patient customer service.
Introduction and payment set up was completed today. I will have more comments soon.”
“I am trying to request an emergency call out, but all I get is request for previous supplier. I am disabled and we have sewage coming onto pathway and into a garage. I expected a seamless change over instead I have not means to get the emergency issue resolved. What am I paying for I ask myself certainly not a much needed aid”
Hi Diana,
We're sorry to hear this.
After looking into your account I can see your service has been allocated to one of our trusted engineer's who will be in contact to arrange a visit.
Thanks,
Brooke
