“I rate YourRepair as Good based on the prompt and patient customer service.
Introduction and payment set up was completed today. I will have more comments soon.”
“I am trying to request an emergency call out, but all I get is request for previous supplier. I am disabled and we have sewage coming onto pathway and into a garage. I expected a seamless change over instead I have not means to get the emergency issue resolved. What am I paying for I ask myself certainly not a much needed aid”
Hi Diana,
We're sorry to hear this.
After looking into your account I can see your service has been allocated to one of our trusted engineer's who will be in contact to arrange a visit.
Thanks,
Brooke
“I wanted to get help so-called the emergency line was hung up on no matter which option I choose. An insurance company is judged by the quality of service when your client needs you clearly if he can't even log a claim then what is the point of having a helpline that you claim is 24 hours. I will now send an email but that means I have to wait to hear back via email if they can fix the water leak I am experiancing.”
“I have received no service so far no boiler service nothing I cancelled my contact basically after starting it up as no one was coming to give my boiler a service so how do I know it will be covered now I have a £295 demand for payment from a debt company …for what ???? That’s what I want to know”
“Given 2 conflict information and was informed by a manager that because they were applying a promotion, I had no right to be informed it was a promotion as it was a benefit. I have no right to complain, he was the final say, the 'Bruice Almighty'. And also I cannot escalate to the financial ombudsman as they are not governed by the financial ombudsman. So basically you have no right to raise a complaint so if you are not happy, then stuff you.”
“You sent me an email stating I would be contacted by your engineer for my boiler service that was 6 weeks ago I've tried to contact them direct just got a answer phone left message still no contact I've sent you emails you have never replied I think I will cancel and find another company who are more reliable......steven devoid 9 ael y bryn rd fforestfach swansea sa58ja 07954149041”
“Don’t bother!
Took out a policy thinking I was covered, when I had an emergency, they did not want to cone out! Said the policy was too new! Very underhand methods which is they want you to leave a review as soon as you have signed up,”
