Hi Sarmad,
I can see from our records that the boiler had stopped working due to a faulty pump, which you have had repaired privately rather than requesting a repair from ourselves. Your plan has been set to cancel at the end of the month when the contract comes to an end.
I'm sorry to learn that you are unhappy with the engineer that attended to carry out your boiler service. We aim to provide great customer service on all occasions and we welcome your feedback. If you wish to discuss this matter further, please contact our team on 0330 223 44 22.
Kind regards
Caroline
“Based on your performance to date and the lack of response to my emails from yourselves or your gas engineer, I would strongly advise all my friends & relatives to avoid your company”
Dear Mahesh Gandhi
Thank you for taking the time to leave a review. I do wish to offer our sincere apologies for any inconvenience caused. I can see from our records an advisor is now in contact with yourself. If you do require any further assistance please do not hesitate to contact us on 0330 223 4422 (option3).
Kind regards
Cameron
“I have paid £27 a month and now may have had no visit from you so I can’t comment. I requested a maintenance as a new customer but was informed because o COVID jobs not being done. I fully understand this but I now am informed letters are being sent out with appointment but not to me. I understand the situation at this time but would be pleased to see someone!! I am sure things will improve in the future then I can give a judgement. Jean mitchell”
“My Tenants have no hot water/heating On wed
I pay in good faith for a service
You assigned job to a plumber who answered phone and said he was not supposed to be working today and does not work weekends so can’t get to job until following Tuesday.
Re put job on system
Why appoint job to someone who is not available
Not happy
Ten tents distressed”
Hi,
Thank you for reaching out to us. We’re really sorry to hear that you’ve been unhappy with the service.
So that we can understand what’s happened, can you get in touch with us at aftercare@yourrepair.co.uk
Thanks,
Cameron
Hi Ace,
Can you kindly contact our Customer service team or email us on aftercare@yourrepair.co.uk. so we can better understand your message.
Thanks John
“I call them about water pipe leakage and they said that I need to find someone who dig and find out where is the leakage exactly and then they will come to fix. Absolutely ridiculous ”
Hi,
Thank you for reaching out to us. We’re really sorry to hear that you’ve been unhappy with the service.
So that we can understand what’s happened, can you get in touch with us at aftercare@yourrepair.co.uk
Thanks,
Cameron
“Called to get my boiler sorted after start of contract as was declined help in emergency because I joined today. This is very unprofessional and very poor service”
Good Afternoon Dr Cheema
Thank you for taking the time to get in touch. I’m sorry to hear your feedback.
We’ve got a dedicated team to help you with that. I’ve passed on your details to them to contact you to discuss further.
Thanks,
Cameron
“Refused to attend a water leak for my tenants, despite being covered. I called and they attended, by which time the damage was into £1000’s
Very poor, do NOT recommend.”
Dear Roseann
Thank you for leaving a review. From our records I can see you have contacted our customer service department.
If you require any further assistance please do not hesitate to contact us.
Kind regards
Cameron
“Job reference:63933
I contacted the engineer on the 4th to schedule a date for her to come on the 9th of jan anytime ofter nine. It was confirmed by Shahenan Brennan. On the 9th a
t 10:00 having not heard from her I emailed her to see if she what time she would be arriving,no responses.
On the 12th jan I recieved a phone call from Ms Breenan not to apologize but she had gotten me mixed up with a different job .
I asked if she would be able to come this saturday she said yes and would arrive between 12:00-4:00pm. At 6:00 she turned up no apology for being two hrs late nor even bothering to inform me she's running like .
I explained my problem and for the ten minutes they were here all they did was turn on the hot water taps in the kitchen and bathroom ,not even taking the cover of the boiler and all they could say was "I dont know ,I dont know ,the water is hot.
What a joke and a waste of money I am appalled at this total useless and unprofessional behavior and am seriously considering canceling my contract. I should be refunded my money for this total waste of time ,it was a farce!!!”
Hi,
We strive to offer a first class service for our customers, and I’m really sorry to learn that you’ve not been happy.
I will ensure your feedback is escalated to our repairs team, and they will be in touch to provide you with an update.
Thanks,
Cameron
“Took out a three year contract with your repair. On the only two occasions we have had to call them out for plumbing problems they have done nothing. First leak coming from ceiling, sorry can’t do anything. Next leak from toilet. Is the toilet accessible, yes, sorry, WE have to remove toilet before they can do anything. When we have taken out the toilet then they will do the rest, but I presume we will have to put the toilet back. I am 72 and my husband is 75. Tried to cancel contract, no can’t do that so basically paying for nothing. Thank you Your Repair. Please don’t leave a review until you have had your first call out.”
Hi,
I’m really sorry to hear your comments. We’d like to take a look into this for you.
A member of the team will be in touch to go through this with you shortly.
Thanks,
Cameron
“Just to let u no that all u do is NOTHIN and am now goin down to the bank to stop u tackin envy more money from my ac and will be reporting u to the police as cone artists”
Hi,
I’m really sorry to hear your comments. We’d like to take a look into this for you.
A member of the team will be in touch to go through this with you shortly.
Thanks,
Celeste
