“The plumber who turned up had a real battle finding where the leak was coming from in my bathroom, but he didn't give up, and made it all good again. He left my bathroom clean and tidy and kept his sense of humour.”
“A small wet patch on my ceiling indicated a leak in the bathroom above. The claims handler was helpful, arranged a plumber, who came the same day and solved the problem, excellent service.”
“Engineer was really good hence the 4 stars, however as i explained to your telephone advisor i work full time, i was refused an evening or weekend appointment so had to take half a day off work. I really think this should be available.”
“Took three visits to fix the problem, however the engineer was very polite and didn't give up until the problem was fixed. Claims process is really quick and easy.”
“An easy straight forward sign up process, unlike some other websites I have used. Hope the service they provide is as good as the first impression they give”
“Looking for a Central Heating Cover contract - easy to follow summaries for offers - good price range on offers - easy to complete application form - looking forward to good service, as required.”
“Great price and very easy to apply online - access to all necessary policy documents and terms and conditions and can easily select an excess or no excess. Saved me a lot of money from my existing service plan.”
“I am very impressed by the various members of staff by their knowledge and the guidance I was given, plus of course the competitive product you offer.The only aspect that prevented me giving top marks was the amount of time waiting on the phone, a poor initial welcome for a new prospective new customer! I am sure you can find ways of improving,so as to ensure top marks are attained from all new customers.”
