“Initially, it was very easy to sort out online the type of cover I needed and proceeded quickly to set up the direct debit, however, a Server Error message kept coming up so I ended up having to call the company and set up the policy on the phone anyway. However, the customer service agent I spoke to was brilliant, had access to all the details I had input already so the completion of the process was quite swift in the end.
It’s good to know that if I ever need assistance in the future there are attentive and professional agents available - which is the main reason I have cancelled a policy with another company in favour of this one!”
“I found it very easy to do everything online. Being deaf, this was ideal for me.
I can only review the process of joining, and am hoping that a call-out will be just as speedy.”
“The gentleman to whom I spoke was very clear giving the necessary information and didn't give me 'overload' so I was able to absorb everything he said. He was a pleasure to talk to. Thank you.”
“Just took out a policy today, and spoke to Oliver from your customer services dept. He was very helpful and friendly and explained everything about the policy. Very impressed so far.”
