“Initially, it was very easy to sort out online the type of cover I needed and proceeded quickly to set up the direct debit, however, a Server Error message kept coming up so I ended up having to call the company and set up the policy on the phone anyway. However, the customer service agent I spoke to was brilliant, had access to all the details I had input already so the completion of the process was quite swift in the end.
It’s good to know that if I ever need assistance in the future there are attentive and professional agents available - which is the main reason I have cancelled a policy with another company in favour of this one!”
“I found it very easy to do everything online. Being deaf, this was ideal for me.
I can only review the process of joining, and am hoping that a call-out will be just as speedy.”
“The gentleman to whom I spoke was very clear giving the necessary information and didn't give me 'overload' so I was able to absorb everything he said. He was a pleasure to talk to. Thank you.”
“Just took out a policy today, and spoke to Oliver from your customer services dept. He was very helpful and friendly and explained everything about the policy. Very impressed so far.”
“We moved over to YourRepair following an exorbitant renewal quote from British Gas.
YourRepair is featured highly on Money Saving Expert. The reviews speak for themselves.
We looked through comparable plans and found the website intuitive and informative.
A plan was selected and signed up for in a few minutes.
As soon as we had signed up, a notification was received detailing when our boiler would be serviced.
All we await now is the Amazon £20 gift voucher, which was advertised as part of the signup process and a nice touch.
Very pleased so far and can recommend.”
