“I have been with British Gas for 35 years, and had their 5 star boiler care and service, the price keeps going up and up, and this year I had reached the end of my rope, found Your Repair by pure chance on the web, and within 5 minutes was signed up, better deal than BG by a long way for the exact service £7 a month cheaper, Easy!!!”
“Boiler broke down and requested engineer. This was easy enough on their website. Engineer appeared on Monday 19th Aug, an hour late despite having a 2 hour window to arrive. He advised that I needed a part for my boiler and would re-schedule appt. Didn't hear from him again, I tried calling and texting as this was his preferred mode of contact - and no response. I called Your repair head office on Thursday 22nd Aug and they advised that the would contact him, but had to leave a voice message. They asked me to wait a few hours for response. Heard nothing. I called them on the Monday Morning, gentleman on line was really nice and advised this was acceptable and would re-arrange another engineer.
Engineer text offering 10-12 on Tuesday 27th, I advised that I didn't have anyone to be in but was more that happy for him to enter property, he could chap my neighbour to let him know when he was in and leaving. I did however manage to get my daughter to sit in.
No engineer showed up between 10-12, so I message and they advised that he was running late and would get the engineer to call me. I then had to text him at 13.37 to tell him my daughter could no longer wait. Still no response from them. Think I have made a mistake choosing this company”
Hi,
Thank you for leaving a review of your recent experience.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Victoria
Aftercare Team
“Details of plans available very easy to understand, made it very easy to decide which plan was best for my requirements. Took very little time to select and set up payments for plan. Automated direction to area for setting up account and entering details of boiler to be covered.”
“Very easy to sign up online. Got a 3 year fixed deal for all our home care that is cheaper per month than the central heating cover alone from one of the big companies.”
“Arrived at agreed time. Got on with the service. Efficient. Friendly and informative (and didn't try to sell me a new boiler - even though our boiler is quite old - unlike British Gas).”
“Had been let down by my previous home care providers, searched the internet and found YourRepair. It was easy to book an engineer, he arrived in 24 hours and offered "no nonsense" advice. Great value for money! My 3 year boiler needed a new part, the engineer fitted and tested within 48 hours. Been with them for the past two years, haven't needed to complain. Always clean up after themselves. Will be renewing my warranty with them. Both myself and my elderly mother feel safe in the hands of YourReview...come winter or summer.”
“Just signed up for my contract, all done online, it was very easy and straightforward process, very competitive prices, because I was paying a fortune with British gas.”
