“Check out their Facebook Page mostly negative posts!! Fine until you want to cancel your contract and they expect you to pay for the remaining months as a cancellation fee!! I am now paying the remainder of my contract term but will be cancelling at the first opportunity!!
Just waiting for their usual reply which is-
(So read the Terms and Conditions people!!)
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and are always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Victoria
Aftercare Team”
“Customer service absolutely awful stay well away.
Been with them for 2 years had all but 1 claims rejected on technicalitys .
This is not the cover they say it is.
Buyer be wear!”
Hi Adam,
Sorry to hear you've not been happy with the service. I can see that we've carried out two claims successfully for you - however you have attempted to log claims for things that we wouldn't cover, as clearly set out in our terms. We always advise the customer to read these to ensure the cover they are taking out is suitable for them.
Tom
Aftercare Team
Hi Jan,
We love to see feedback like this - thank you for taking the time to leave us this review. I'll make sure Manjit gets to see your kind words! We're happy to help.
Tom
Aftercare Team
“Great online application form and also very clear and precise instruction. I would add that I am disabled and wheelchair bound but no place on the form can I state that my condition makes me more vulnerable than most and that I should receive priority attention if my central heating system were to break down.”
Hi Barbara,
Thanks for bringing to our attention - we've made a note of it on your account so we can take into consideration on future jobs.
Tom
Aftercare Team
“Yes very easy setting up getting your money, very polite over the phone.BUT when you want to put in a claim it gets declined.
If you say you have had the complaint over a couple of weeks they decline it, what are you expected to do, you always try to see if it rights it’s self and you don’t want to waste anybody’s time.
This company is a waste of time and I will be cancelling my contract with them, we have been with them nearly two years and we have had to get an individual engineer out,!”
Hi Lynnette,
We're sorry you're unhappy with the service, but according to your claim you stated you'd been without hot water for a month by the time you notified us. This isn't a sudden breakdown, which is why we weren't able to assist on that occasion.
We always strongly advise our customers to log their faults as soon as they occur to prevent any further damage being incurred.
If you wish to discuss the claims process further, please feel free to contact our Claims Team on 0800 223 4422
Tom
Aftercare Team
Hi Jennifer,
Don't worry, we have your details and a welcome pack is sent out to you around 45 days from the date you joined us! If you have any other questions, please don't hesitate to get in touch on 0330 223 4422.
Tom
Aftercare Team
“It is far to early to write regarding any repairs, but I have just signed up to Home cover and the young lady on the phone called Manjic was very polite and helpful.
so far service is excelent.”
Hi Craig,
Thanks for the review! We couldn't possibly comment on the service of others, but i'm pretty sure we're more than the worth the money :)
Tom
Aftercare Team
“Just joined so cant comment on service yet,The lady who signed me up,think her name was Laura/Lauren was very patient and helpful, She made it very easy to sign in and what a pleasure it was to talk to her.Hope the service is as good as the chat.”
“Complete waste of money. Wouldn’t cover my repair, which only happened after your repair serviced my boiler.
Initial contact when registering with the company was good ( which I think is why they have such good feedback) BUT if you have a problem, absolutely useless. Cost me £60 to be told they wouldn’t pay out. All they do is find a local plumber to you, my advice, don’t bother with them. Feel totally ripped off.”
Hi Lyn,
We're sorry to hear that you were unhappy with your service and claim.
Regarding the claim, as per the policy you signed up to, there is a £60 excess payable on logging a claim with us. We offer plans without an excess if customers prefer this option.
The diagnosis we received from the engineer confirmed there was corrosion within more than one part of the heating system, which is an exclusion under our policy and wouldn't be covered. Given that there was a matter of days between the service and the engineer attending to the repair, corrosion could not have been caused by the service.
Tom
Aftercare Team
