Hi Shaun,
I'm sorry that you're unhappy with your plan. We try to be as transparent as we can with all our customers about what is included and excluded in your plan with us. Unfortunately, Trace and Access is something that is not included. Please see your Service and Support agreement for more information or contact our customer service team on 0330 223 4422 and select option 3.
Kind regards
Caroline
“Joining process was quick and easy. Customer service was exceptional and the staff very knowledgeable, especially in regards to landlord requirements.”
“Jack Williams was very professional and informative. Dealt efficiently with my query and an extra 25% discount definitely helped. Cheaper than what I was quoted on my renewal documents with homeserve. So thank u your repair”
“Your Repair is possibly not the most efficient company in the world, but when they identify a problem they genuinely attempt to sort it.
I'm happy now ... and would recommend them.”