“Good for checking boilers. However, when there is an actual problem, like a leak - good luck. I've been waiting 6 days for them to come out and repair an active leak.”
Good afternoon,
I'm sorry that you're unhappy with the outcome of your recent repair request. After looking into this further I can see that the fault was originally logged with us on 30th June as your neighbour had water coming through their ceiling, when your shower was turned on.
As you reported that the source of the leak was not visible or accessible, the repair was cancelled whilst you arranged for Trace and Access to be carried out privately. The same fault was then logged with us on Friday 2nd July at 5.30pm to report the leak was coming from under your bath tub when your shower is turned on, however, I can see that you have contacted us this morning to cancel the repair.
If you wish to discuss this matter further please contact us on 0330 223 4422 and we will be more than happy to assist.
Kind regards
Caroline
“I am new here after being recommended by a friend. You are very reasonably priced for what you offer and you do offer a lot. So thank you and now my mind can rest easy knowing that i am covered”
“Bad service. The engineer said he couldn’t get to the the gas meter that’s Rabish. He failed the test. I had it done buy British Gas before.I paid and got it done again.”
“I was happy with everything until it came to the renewal and I was quoted £5 more per month than the website price. So I had to let the plan end without renewing then go on the website and sign up again.”
“In my experience a deceitful and dishonest company, DO NOT JOIN the service plans.
They need to be more transparent and employ staff that LISTEN to the customers.
Now struggling to cancel the policy, even before it starts.”
Hi Jan,
I'm sorry that you're unhappy with the service provided by us. As a company we try to be as transparent as we can with all our customers about what is and is not included in our plans.
I can see from our records that your plan has been cancelled within the 14 day cooling off period.
We appreciate your valuable feedback and will use it to improve our customer service, where necessary.
Kind regards
Caroline
