“I called up Your Repair with a couple of questions relating to a quote I'd seen on a comparison website for Boiler and Heating Cover. My queries were answered quickly by Jon who was very efficient and polite. I ended up taking the cover he offered me over the phone. The policy was better than the one shown on the website. Excellent customer service.”
“Telephoned for information and cost Jon was excellent explained everything I asked. I have joined today and look forward to a long and happy service.
Will update in 6 months”
“Joining arrangements straightforward and information provided by YourRepair clear. Level of cover comprehensive and offers better value than my current provider, but that’s all I can comment on so far as only just signed up”
“Spoke to a very charming and professional young lady called Clare, She made the whole process very easy.
Clare was full of product knowledge very understanding and to the point, I wish her the best for the future.”
“Very quick to set up and like the 3 year fixed as other companies don’t do this, they usually increase the policy year on year so no brainier Yourrepair”
“Good for checking boilers. However, when there is an actual problem, like a leak - good luck. I've been waiting 6 days for them to come out and repair an active leak.”
Good afternoon,
I'm sorry that you're unhappy with the outcome of your recent repair request. After looking into this further I can see that the fault was originally logged with us on 30th June as your neighbour had water coming through their ceiling, when your shower was turned on.
As you reported that the source of the leak was not visible or accessible, the repair was cancelled whilst you arranged for Trace and Access to be carried out privately. The same fault was then logged with us on Friday 2nd July at 5.30pm to report the leak was coming from under your bath tub when your shower is turned on, however, I can see that you have contacted us this morning to cancel the repair.
If you wish to discuss this matter further please contact us on 0330 223 4422 and we will be more than happy to assist.
Kind regards
Caroline
