“I'm switching my current supplier after their attempted 37% price increase...I hadn't heard of Your Repair before searching, but they are competitively priced and have an apparent good range of cover. Customer service guy was helpful and there's a well designed website for landlords. A good start.”
“Very pleased with the price so hope the service if needed is just as good. I am disappointed, though, that when I received and e-mail offering a discount if I bought the product which I had looked at, I couldn't click on the link to get the discount which would have been a nice bonus on what is still a good policy price. Site was easy to navigate.”
Hi Susan,
Thank you for leaving a review of your recent experience. I am sorry that you were unable to access the discount offered.
Please call us on 0330 223 4422 option 3 and we will be more than happy to add the discount to your policy for you.
Lorna
Aftercare Team
Hi Craig,
Thank you for leaving a review of your experience. I'm glad to hear the engineer managed to get your issue resolved for you.
Lorna
Aftercare Team
“I’ve only encountered signing up to YourRepair online, so not much to review on your company itself. However, the online form to register as a customer was quick and easy; not sure I’ve encountered another company where registering as a customer was such a simple process (which is a good thing), some online forms can be long and onerous, which can be offputting. Thankfully this process was the opposite.”
Hello Joanne,
We try to keep things as simple as possible for customers when signing up so that they can get covered right away. We're glad you found the experience a positive one!
Thanks for taking the time to write us a review.
Tom
Aftercare Team
Hi Carol,
Thank you for leaving a review. We like to think all of our processes from signing up to making a claim are quick and easy!
Victoria
Aftercare Team
“Having signed up and initially been allocated a service date for my boiler of March 2020, YouRepair swiftly actioned my observation that this was a long time to wait and have moved service to lock-in with the time it would have been serviced if I had stayed with my previous supplier. Excellent customer service.”
Hi Paul,
Thank you for leaving a review. We aim to keep our customers as satisfied as possible - i'm pleased to hear you're happy with the service so far!
Victoria
Aftercare Team
“Yesterday, I spoke to a lady about taking out a police to cover my boiler & heating ... she was extremely helpful & the whole process was dealt with quickly ,,,, time will tell how good they perform ... but so far so good”
“Had a long discussion with the representative over options and the took 24 hours to think about it. At all times the operative, Adam, was positive, helpful, and professional.”
