“While I have had my issues with using the webiste on my phone - having some issues with how the filtering options displays, my most recent interaction with their customer service has won me over again. This was a coffee bean accessory order, which I ended up exchanging. I was dreading having to arrange this, fully anticpating a chatbot or auto-reply or convoluted process of return. I was thus pleasantly surprise by the near instant response I got from their Customer service. Michael sprung straight into action, came up with a resolution and set out the next steps very clearly. Even so I missed a crucial email in my bloated inbox, had it not been for Michael checking in to see if I managed the return whilst also updating me on where my replacement was at. I was awed by his dedication to above and beyond, after all I had been provided with all the tools already. Besides being so responsive and helpful, Michael was so refreshingly personable that any grumpiness I felt instantly evaporated. Working in customer service is known to be unrelenting and grind you down, but not Michael, Michael will step in like a magician: your inconveniance vanished and you are left with a smile instead.
The beans are decent too.”
“Tried for a few weeks, some coffees were very good but when taking the initial taste questionnaire to build a profile of coffees that would suit our palate we specifically stated that we do not like fruity finishes on coffee. Sadly this was completely pointless as we regularly received coffees with a fruity note or finish”
“We've been using Beans for about a year now and absolutely love it. The selections are great and we've never been disappointed. Thank you to the Beans Team.”
“Could have been a good idea, if it were not for a shockingly poor website and account management.
Having received a gift voucher, it took 2 calls to the company to get a code and place an order. Even then, the website kept thinking the code had been "used" so did not accept it. Eventually, having given up for a few months, the system reset and it accepted my code.
However, during the "confirm subscription" process, the site no longer accepted my code and charged me £10.99 for my free coffee! And yes, the coffee that should have been free arrived in 2 days.
Even now, over a month later, having tried to cancel my subscription, the site tells me its pending (that is even after the website upgrade).
It would have been a good idea, and I probably would have continued with the subscription. But, its such a poor system, I would suggest you avoid.”
“Beans is a fabulous format, it sources some wonderful roasters and allows them to access a bigger market place. This means the end user (me) gets artisanal fresh roast coffee with taste profiles that are more what I want rethee then what's locally available.
The delivery of the beans from Beans is always good, well packaged and eagerly anticipated. The only down side for me is the web app , personally an actual IOS app would be a smoother and easier way to deal with the 'journal' and keep a handle on the different coffees received. This is me being really picky though or just lazy !
- Use Beans , support small roasters , support small businesses -”
“Beans is a brilliant way to keep your coffee fresh and exciting. I love trying new coffees and finding new favourites to love, and Beans makes that possible without it costing the earth!
I love how accurate the flavour profiles have been, and I have yet to have a coffee I would give less that 4 out of 5 to. It is also so lovely to learn about each roaster, and it gives you the opportunity to reorder favourites from those as well!
If you're looking to change up your coffee but don't have a clue where to begin, definitely sign up to Beans Coffee Club!”
“Consistently good service, and excellent Coffee. We used Supermarket Coffee, but tried this just as an experiment. We are converts..... Will never go back. We love the Coffee. It arrives weekly for us, and the packs are marked with the date of the roasting. So fresh. Couldn't be fresher.”
“We have subscribed to Beans for a few months now and the coffee has been excellent. However, our last delivery was the same coffee as the previous delivery. Although it was nice, it would be better to have a variety each and every time perhaps.”
