Zabeel Star Travel and Tourism LLC Reviews

Name: Zabeel Star Travel and Tourism LLC
Address: P.O.Box 8432, Dubai,UAE, Dubai
Rating: 4.12

4.1 Rating 519 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

Questions

Metrics

4.1

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the service and communication. Complete waste of money and time.”

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Posted 4 years ago

Thank you for your feedback, we will improve our communication process. I believe your visa for UK was granted.

Posted 4 years ago

“Customer service was bad”

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Posted 4 years ago

Very Strange Nezha, You received your Russia Visa on time.

Posted 4 years ago

“Miss managment”

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Posted 4 years ago

Thank you Diana for your feedback.

Posted 4 years ago

“One of the worst service ever!!!”

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Posted 4 years ago

thank you for your feedback, we listen to our customer. 95% of our customer are happy.

Posted 4 years ago

“Very bad, the worst”

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Posted 4 years ago

thank you for your feedback

Posted 4 years ago

“One of the worst service that I have encountered in my life.”

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Posted 4 years ago

“The support I had from themnare completely useless..”

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Posted 4 years ago

“We trusted you much and you proved to be a money makers only, and don't have concern about customer's Satisfaction. very very disappointed by your service. i thought to have a good relation with you for my future travels but seems you guys are not serious to boost your business. 1 thing our teacher used to say "1 satisfied customer will take 10 more and vice versa. i would never ever suggest your travel agency to any one"”

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Posted 4 years ago

“Very bad service, the lady(Sumaira)who is helping my case is not even replying the message. VSF charged me 100 extra for uploading documents, why she didn’t upload my documents? However, was not feeling being helped it was just to process everything because I paid money for the service.”

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Posted 4 years ago

“agents are hard to contact for follow ups once you paid for service.”

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Posted 4 years ago

“Absolutely the worst experience I have ever had with this type of industry. The lady that was helping me to secure a Russian Visa was not able to articulate herself very well and I had to make two trips to the Consulate because the first one was a disaster. I was told the consulate had all my paperwork and passport and when I got there the consulate didn't have anything and rejected me. A had also noticed at that time, looking at a copy of the paperwork Zabeel submitted for me, that they had the wrong travel dates for the visa. I informed them of this and asked them to correct it. Five days later I have to go to the consulate again and was finally able to get my Visa but it was for the WRONG date. The lady dealing with me, even said, "but Mr. Mason you said August 1 - 6", I said YES, correct, you had them issue the Visa for August 6th start. I asked the consulate officer I spoke with about correcting it and he said to have my agent do the correction that it could be done still in time for my trip. I went back to Zabeel and shared all this information, I was told that it was too late and nothing they can do about it. SO, now I'm out of pocket 1000 AED for a Visa I can't use and another 300+ that I will lose to cancel my flight.”

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Posted 4 years ago

“As detailed in google. They have the WORST personal service ever. They DONT CARE about not meeting the deadlines and people losing money as a result of their service. The WILL NEVER call you back when they say they will. They have FALSE Advertising for Russian visa, Urgent service is 3 days, but they Deliver after 4. and in addition there are HIDDEN FEES at the moment of invoicing. SUMAIRA, the customer care representative is completely unprofessional and couldn’t care less about the customers.”

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Posted 4 years ago

“Worst service i ever got, you say you can pay using a credit card and you don’t mention any extra charges then when you get there you say you will be charged 3% extra if you pay by credit, if the bank is charging you, you need to either inform me or take the charge yourself”

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Posted 4 years ago

“Very poor service, un responsible staff they care only to get your money then all what you get their back”

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Posted 4 years ago

Thank you for your feedback. Kindly clarify the area where we care for the money?

Posted 4 years ago

“Poor staff, give your staff more training on how to handle customers.”

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Posted 4 years ago

thank you Mohammed, your feedback is very true. My Team will go through proper training this week. I have heard the calls.

Posted 4 years ago

“not satisfied with their work and only for documentation they charged me huge amount”

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Posted 4 years ago

“Worst ever to deal with.. Lost my Ticket and everything because of their useless people who work their and they don't care they only want money. Very Very Very poooooor no follow up and totally not professional in dealing with people.”

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Posted 4 years ago

Thank you Reem for your feedback. We have done all we could to please you. You were not transparent with your application. The travel date was as per your requirement.

Posted 4 years ago

“Very worst”

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Posted 4 years ago

Thank you Rabah for your feedback, kindly clarify more.

Posted 4 years ago

“Very poor and unreliable service, they don't care about the needs of the customers. All they care about is the money”

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Posted 4 years ago

Thank you Abdalla for your feedback, please advice how to improve our service and we will take it very serious. we want to know!.

Posted 4 years ago

“Terrible service!”

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Posted 4 years ago

Zabeel Star Travel and Tourism LLC is rated 4.1 based on 519 reviews