Zalando SE Reviews

3.1 Rating 217 Reviews

54 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Zalando SE take to deliver?

Helpful Report

(1 month ago)

Zalando SE normally delivers over 7 Days.

Helpful Report

(1 month ago)

57.14%

Industry Average

“ For the third time in a row, my goods have not been delivered. The post office says Zalando is giving the wrong address. I've written to support for the sixth time, but they haven't solved the problem. Every time they tell me to place a new order if I want to receive the goods. But every time the delivery error is repeated. I will try other sites, they are not customer-oriented at all. ”

- Anonymous

“ I returned it to zalando using royal mail tracked and signed for delivery. ”

- Gary Hilton

“ Late delivery 🤔My order took one week before arrival, I ordered on 9th May and it got delivered on 16th May.. meanwhile the delivery date was supposed to be between 11th-14th May.. ”

- Anonymous

Zalando SE Reviews

Delivery - Average