Zara Reviews

2.6 Rating 993 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Zara.

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

How quickly does Zara resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 58% of reviewers feedback is Zara takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

62.50%

Industry Average

“ Excellent service à la clientèle ! Votre service clientèle est excellent et votre personnel est très sympathique et accommodant ! J'ai toujours été très satisfait de la qualité de vos produits ! ”

- Charles Pierce

“ Excellent service ! Je retourne toujours dans votre magasin car ils sont fiables, font d'excellents vêtements et sont très professionnels et faciles à traiter. J'ai commandé de nombreuses fois et je continuerai à le faire. Merci ! ”

- George Willis

Zara Reviews

Customer Service - Average