Zara Reviews

2.6 Rating 993 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

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Location:

53-54 Long Acre
London
WC2E 9JR

How long does Zara take to deliver?

Helpful Report

(4 weeks ago)

Zara normally delivers over 7 Days.

Helpful Report

(4 weeks ago)

33.33%

Industry Average

“ Appalling policy and customer service !!! Would have given 0 stars if could Submitted a return request within thirty working days of delivery,as the goods did not fit despite ordering my size ! So Zara s inconsistent sizing strikes again. ”

- Anonymous

“ Received order confirmation and delivery date via email and payment by Mastercard was taken immediately. ”

- Sivasambo Wathsala

“ 99 for delivery postage and now have to return to store. ”

- Anonymous

Zara Reviews

Delivery - Slow