Zara Reviews

2.6 Rating 942 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 942 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

How long does Zara take to deliver?

Helpful Report

(1 month ago)

Zara normally delivers over 7 Days.

Helpful Report

(1 month ago)

88.89%

Industry Average

“ a good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service ”

- William Kelly

“ excellent online store with qualified staff, help with the selection and ordering, reasonable prices, fast delivery ”

- Peter Holt

“ thanks to your online store for the excellent service and excellent customer service, the delivery was fast, the quality of the goods is excellent ”

- Peter Cooper

Zara Reviews

Delivery - Fast