Zara Reviews

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

How long does Zara take to deliver?

Helpful Report

(1 month ago)

Zara normally delivers within 5 Days.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ a good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service ”

- William Kelly

“ excellent online store with qualified staff, help with the selection and ordering, reasonable prices, fast delivery ”

- Peter Holt

“ thanks to your online store for the excellent service and excellent customer service, the delivery was fast, the quality of the goods is excellent ”

- Peter Cooper

Zara Reviews

Delivery - Fast