Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service, one of the worse services and companies I have come across. How are they still in business? I made an order, within minutes I cancelled it, due to placing the incorrect address. Then placed the same order, paid again with the correct information. Hence paid twice for the same order. Although it was cancelled within minutes, I left them numerous messages not to dispatch it, as I won’t be able to receive it. I had spoken to more than 4 people in the organisation (Not by phone, as they don’t have a contact number). They informed me, when they dispatch just send it back. My obvious response was. How can I send it back, if it is going to the wrong address? hence DON"T SEND IT!!! yet after 24 hrs, they still sent it. so incompetent, so ridicules, such a dirty scam...... Zavvi is part of THE HUT GROUP COMPANY (They are all crooked thieves) don’t deal with any of them.”

Helpful Report

Posted 7 years ago

“I preordered Far Cry 5 on March the 8th. However, today (27th March), when the game is released, it never arrived. I told Zavvi and they said that they did not order enough stock and my product wouldn't arrive for a couple of weeks. Shocking. What is the point of a pre-order if you get the product 2 weeks after it comes out? Also, they don't have a phone number, so the only form of contact is by email or live chat. I really recommend that you don't do a preorder from this site.”

Helpful Report

Posted 7 years ago

“Poor customer service, poor communication, waste of time. I ordered a large amount of items in November and the expected delivery date was before xmas (which was when i needed them) and some items due for delivery in January. It is now Mid March and i still have not received all of my items! On top of all of this, just recently, as the final few items are still to be sent, i get an email saying there is a problem with the payment! When this was sent months ago! OK i understand that the payment goes through when the item is sent, but why would there be a problem from my side when i have not changed any payment details, my bank card is still in date and i have more than enough funds to pay for items. And the messages i received from the members of staff just make it seem as if the customer is in the wrong. The major problem is that Zavvi provided me with delivery dates and then they change them! Why have a date and then change it. After my complaint, they just state 'It is out of our hands'. If that is the case then you should blood change your supplier. Stop blaming others and just accept you are in the wrong! Poor company overall”

Helpful Report

Posted 7 years ago

“Ordered a item waited three weeks had ZERO contact from company, made several attempts to find where item was, turns out item was NEVER in stock, and NEVER dispatched. requested full refund today. Zavvi advertise products that are out of stock whioch their shouldn't be doing, taking buyers money for items knowing never will be sent ZERO stars given.”

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Posted 7 years ago

“Never known a company with delivery times so slow. Still waiting on all my order. Meant to have one item tracked also... No tracking info was ever provided. I will be avoiding in future.”

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Posted 7 years ago

“I would give lower if possible. Signed up for a 6 mo th subscription and thought it was a cute gift. Items aren’t quality so after a year decided to cancel, they told me they can’t cancel my order and I have to contact them in this “phase of the month” where the account is in pending status in order to have my subscription cancelled. Worst customer service I’ve ever seen. I don’t know how they are still in business. Now three months they have tried charging my card after I’ve contacted them four times to cancel. Had to cancel my card just to get them to stop charging me. Ugh! Worst ever! Don’t touch this company!”

Helpful Report

Posted 7 years ago

“I bought a Lego -set from Zavvi at Christmas. They were not the cheapest retailer for my product HOWEVER their promise of a 6% cashback via Quidco did make the difference and consequently I bought the item from them. No problems with the item - but then can anyone go wrong with Lego? However the cashback did not track so I chased it up. Over 2 months later I am informed , on some unintelligible technicality, that Zavvi have declined the deal. They are very difficult to contact about this decision and as a result I wont be using them again.”

Helpful Report

Posted 7 years ago

“Took my money and never delivered. Have had to chase them for a refund for two months and I am still waiting. Worst customer service department ever, unless you like being lied to. Thanks again Zavvi!”

Helpful Report

Posted 7 years ago

“Whether you order it from day one, they run out of stock, without further notice. Two times in the row, the first, item came after 3 months (also they kept the amount of the item, before sending it), luck of items they said although it was a numbered item!!!, and the second themselves canceled the preorder (blade Runner 2049 special edition)! Not a trustworthy online shop!!!”

Zavvi 1 star review on 10th February 2018

Helpful Report

Posted 7 years ago

“They sent my item to my old address and left it with a neighbour so I have no idea who or where it went, they are refusing to send a replacement or give me a refund even though this was their mistake. Don't use this company.”

Helpful Report

Posted 7 years ago

“Ordered a t shirt in small. Sent a large. Sent back at my own cost never offered to refund postage. Received t shirt once again in wrong size! Now got to send back once again at my own cost!!!!! A dreadful company! Who knows if I will ever get the correct size! And its now costing me twice what I first payed due to the postage to send back! A joke of a company!”

Helpful Report

Posted 7 years ago

“Ordered something on 11 Dec - bank rejected payment as potentially fraudulent. Decided to source goods elsewhere and I considered the order would not be progressing nothing said to the contary. On 12 Jan Zavvi processed payment again without authorisation - goods turned up on 23 Jan and cost me £5.50 to return. Wanted as Xmas present and useless sending put 1 month later in nay case. Would not deal with them again as lost my trust”

Helpful Report

Posted 7 years ago

“Third time I've ordered from zavvi and the third time I've waited way too long for delivery, these guys take forever, currently awaiting dispatch of an item a purchased from them TWO weeks ago. Absolutely avoid this company at all costs, terrible customer service”

Helpful Report

Posted 7 years ago

“I ordered some stranger things pop vinyl before Christmas 2017 and now it’s 18/01/2018 and still no delivery or explanation”

Helpful Report

Posted 7 years ago

“Customer service non-existent. Do not waste your time and money shop elsewhere.”

Helpful Report

Posted 7 years ago

“Absolutely horrible company. I will never do business with them again. Ordered 3 small items for my child on Black Friday. 2 of the items arrived the day before Christmas eve. The other item never did. I've been going back and forth with their customer service for weeks. At least 3 days between their replies. Each time, they told me I just needed to wait. Misquoted shopping dates, etc. Finally, 45 days later, after I threatened to dispute the charge with my bank, they told me they could send another one. Then, 3 days later, suddenly the item is "no longer in stock" so they'll send a refund. Lies - they're still selling it and have it listed as being in stock. One of the worst online purchase and customer service experiences I've ever had. I doubt they'll even issue the refund. Mind you, this is an item I paid $5 for. Most companies would have replaced it after the first email. If it weren't a gift, I wouldn't have bothered trying to deal with them after the first 2 unhelpful responses.”

Helpful Report

Posted 7 years ago

“Ordered items in November for Christmas presents. Didn't arrive until January! Online tracking didn't work. Asked for refund and was told to pay postage for return to USA. Takes 2 days for them to reply to emails. Terrible customer service. Avoid!”

Helpful Report

Posted 7 years ago

“Terrible customer service non existent still trying to resolve and issue over a damaged Xmas present. AVOID THIS COMPANY AT ALL COSTS. No contact number no email just a message servive I will be reporting them to trading standards this is not the first issue I’ve had they are crooked theives who take your money and refuse any after care. Don’t be fooled by their steelbook exclusives either they just re release them with a different cover total and utter con merchants how they are still trading is beyond me DO NOT BUY FROM THEM unless you want trouble & if you do make sure you buy with PayPal or your credit card so they can claim the money back if needed if you pay with debit that’s it that have your money and you won’t get it back Good’s it no goods”

Helpful Report

Posted 7 years ago

“Took payment for a dvd and never sent it. Despite numerous messages to customer services and 6 weeks on still refund!!!!”

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Posted 7 years ago

“I would even give a star.Totally rip off. I have purchased my items in December and still waiting.Originally it has been scheduled for January (and they ruined the Christmas surprise for my kids),now new updates..have to wait til February.”

Helpful Report

Posted 7 years ago

Zavvi is rated 1.2 based on 662 reviews