ZENMED Reviews

Name: ZENMED
Address: 7404 King George Blvd, Suite 200, Surrey
Rating: 4.73

4.7 Rating 2,557 Reviews

94 %

of reviewers recommend ZENMED

4.7

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About ZENMED:

We create high-performing, naturally based products for troubled skin conditions. Our specialized skincare helps in the balancing of skintone suffering from redness, improving the signs of hormonally-aging skin, and helping clear dark spots and imperfections. Try us risk free with a 60 day money back guarantee.

Visit Website

Phone:

1-888-749-4998

Carolyn S

Eileen D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to get in touch to get refunded for a return.”

Helpful Report

“Emailed them about receiving an expired product. No response. Emailed them again about no response. No response. Poor customer service, out of date product. Company is slipping.”

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“I am sorry, but I had a VERY bad reaction to this product. I would like my money back as soon as possible. I ordered it on 1/28/2023 #278107 Cathyhall!aol.com”

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“I haven't received it yet!”

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“I ordered products for redness & broke out when I used them. My after picture would look like the before pictures on the website.”

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“I do not recommend this product for mature, sensitive, acne prone skin. And what makes it worse, along with my new acne bumps, is that the company doesn't return emails. I'm beyond frustrated and I just want my money back. I would say that they take weeks to respond, but I don't even know if that's the case.”

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“Poor packing one my items for pump broken completely can’t even use it have to open top completely to use”

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“I was very hopeful with this product after reading reviews. However, this product has made my skin 3x worse. I thought it was just purging and clearing the skin but 3 weeks and it's just get worse. I have to wear a full coverage shirt cause now my back and shoulders are covered in craters! I previously used Proactiv and had great results and always had clear skin. So I went to target to grab a mini kit and within a few days my skin started to clear up again. So needless to say I was very disappointed with the product. The acne medication cream burns the skins. All the products together leave your skin feeling filmy, Greasy and sticky. The squirter bottles didn't work had to open a pour products. And I haven't heard back from customer service yet about my refund either.”

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“It has been weeks, and my products still have not arrived at my home.”

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“Make my skin breakout terribly and it’s way over priced”

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“Tried to cancel and could not get a response from Zenmed.”

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“I requested this order to be cancelled and received an email stating it was cancelled. Now it has arrived and I will NOT pay for the return. IT WAS CANCELLED!”

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“The product did nothing”

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“I’ve tried these products on 2 separate occasions, many years apart. The second time I thought I’d give them another try to see if my skin was more tolerant. Both times they caused break outs, rosacea flare ups, irritated eyes, and general discomfort. I am waiting for a reply on my 60 day money back guarantee. If this company has any integrity they should have gotten back to me by now.”

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“On 12/9/21 I called 1-888-749-4998 and left message for a return call to be received on 12/10/21. No call was received so I sent message via Contact Us form on the website that I wanted to return products and requested a Return Memo Number be issued via an email and a return call. To date 12/16/21 no communication to me has been received. My Sales Order # is ZEN1758226 11/29/21. According to the ZENMED Guarantee, if I contact you on the Contact Us form you will issue complete return instructions. Help.”

Helpful Report

Hi Molly, we have sent you emails and have also called you numerous times on the 10th but your voicemail box does not allow us to leave messages for you. Your email and phone call stated you were missing items in your order, can you please clarify what you were missing? We are hoping to continue assisting you in this matter.

“Not here yet!”

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“Refund needed. I have e-mailed several times. The product made my skin irritated, and rosacea got worse. You stated that refunds would be given if the product did not work for you. ORDER NUMBER: 265239 Still waiting for someone to let me know what I need to do to get a refund.”

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“Poor products and customer service.”

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“The reason for my review is because of my experience with a customer service representative, when I called the Canadian number. When I said I wanted to know the status of my order she asked for the order number and then said “someone would get back to me in some time “ I asked how much time and all she would say is “sometime “ when I asked to speak to a manager she would not let me! This is ridiculous, not letting me speak to someone who would know more! The worst customer service in the world! Then I was supposed to get a text message about the delivery of my order and never received those either! Worst experience ever!”

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“Made my skin worse. I have type 2 rosecea and i had my bumps under control just not redness. So I purshased this for redness and it has made the redness much worse. Was really hoping it would help😔”

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ZENMED is rated 4.7 based on 2,557 reviews