ZENMED Reviews

Name: ZENMED
Address: 7404 King George Blvd, Suite 200, Surrey
Rating: 4.74

4.7 Rating 2,321 Reviews

94 %

of reviewers recommend ZENMED

4.7

Based on 2,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About ZENMED:

We create high-performing, naturally based products for troubled skin conditions. Our specialized skincare helps in the balancing of skintone suffering from redness, improving the signs of hormonally-aging skin, and helping clear dark spots and imperfections. Try us risk free with a 60 day money back guarantee.

Visit Website

Phone:

1-888-749-4998

Carolyn S

Eileen D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy that I have to pay return shipping for a product that was recommended by Zenmed for my specific skin issue.”

Helpful Report

“I have ordered from Canada before but this time I received a customs and duty charge equal to halve the cost of my purchase and that’s before the currency exchange. I won’t be ordering again.”

Helpful Report

“Great products; however, the product delivery is not robust.”

Helpful Report

“I recently purchased product using the new store and to my surprise my account was not working anymore. I had to create a new one. There was no indications that the previous account was not accessible anymore. Just confusing… When browsing you are shown price in CAD but on the last order page everything changes to USD. This was not the case before. All and all this is a downgrade in shopping experience. Guys try to be more consistent and communicate a little so we don’t waste time with simple things like ordering online.”

Helpful Report

“The mail carrier stole my order so I never got to use it. I did get a refund from Zenmed, so I appreciate that.”

Helpful Report

“Never able to find my product in their system. Always a slow ordering process. Very frustrating. Reps always nice but can never find my product.”

Helpful Report

“After using for 3 weeks I see no change at all. Very disappointed”

Helpful Report

“I have been issuing Zenmed for 2-3 weeks now and am disappointed so far. My problem areas have gotten worse, and I have an increase in the cystic type acne since starting. The positive about this, my non-problem areas are actually looking better than before. I'm going to continue for atleast the full 6 weeks to see if anything changes and my skin adjusts.”

Helpful Report

“I feel the items sent to me were to much apply this item before the next item. I would have rather had a simply plan such as cleaner then moisturize them flush calmer then foundation. So I have decided to try a different company.”

Helpful Report

“Products ok BUT horrible service. Phones keep cutting u off, can never get hold of people that know the products, majority of ordering section can't speak English very well so very hard 2 understand them. They have no clue about the products either. Took over 3 weeks to get my products. Very frustrating company 2 deal with. Not sure if I'll ever try ordering again.”

Helpful Report

“Despite placing order and all items showing as 'in stock' order was not dispatched after 3 weeks ! I chased it to find part of my order was out of stock - after I had chased it I was asked if I wanted to cancel the out of stock item so that my other product could be dispatched. Poor service I should have been contacted and offered this option prior to having to chase the product.”

Helpful Report

“I have been using Zenmed for the last two weeks and unfortunately it doesn't seem to be working for me. I have quite severe rosacea which appears as raised red hot and itchy lumps on my cheeks. I ordered the anti-redness pack for dry skin including gentle cleanser, mask and serum. I also purchased the nutrient spray. After the first use I noticed a big change in the redness of my skin and I was extremely happy! This stayed the same for about 4 days and I really thought I had found a solution for my rosacea. Unfortunately by day 5 I had breakouts on both sides of my face that were pretty bad. There has been no improvement for the last 9 days although I have continued to use the products because I like them. The mask is great and I like how gentle the cleanser is. I'm sure these products have worked for other people, I'm just disappointed they didn't for me as I was very optimistic!! The products are slightly on the expensive side and as I am in the UK, I ended up having to pay almost 30% of the original cost as a customs fee to get these into the country which makes this very costly. Obviously that is nothing to do with Zenmed but I wasn't aware such a huge fee would apply after I had already paid for these, I thought it would be a couple of pounds at the most. Overall, nice products but they are just not helping me and my rosacea.”

Helpful Report

“I have been a faithful customer for many years, but late last year I experienced problems with containers not working properly. I figured I could muddle through it, but they got to be really annoying. I ordered another batch of products so I would not run out when I went to Florida for the winter, and they came in very good containers. When I tried to return the "defective" containers I was told by the representative that it was too old to return. Not that I think I am anyone special, and you probably have thousands of customers to take my place, I just expected some type of courtesy ... perhaps even an apology or something. Your rep did you a disservice even though he was probably technically right. I did not feel like a valued customer, so I started searching for alternative products in my local drug stores. I have not found a real good replacement for your serum (I have mild rosacea), but the Aveeno products (wash and lotion) seem to work reasonably well. I may still order your products, but I am not sure. If I do order them it won't be because of your customer representatives and service. I am really disturbed and don't want to switch, but I cannot do business with a company that does not appreciate faithful customers. Also I noticed that your products are made in the USA, yet if I charge them on some of my credit cards they charge me a foreign transaction fee. What gives? You ship from the states and they are made in America!”

Helpful Report

ZENMED is rated 4.7 based on 2,321 reviews