Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had my winter tires changed by Zippity. The overall experience is hassle free (instructions were very easy to follow; all services were complete during business hours). 2 things I hope would be changed for next time: 1. Ensure all car windows are closed after service (especially in winter) - window at my driver's seat was open 2. Replace bags for storing tires (old bags started to tear) - I don't mind bringing replacement bags myself if Zippity could let me know ahead of time if they could supply storage bags”

Helpful Report

(Boston Scientific - Marlborough) - Posted 5 years ago

“I have always had exceptional service. you do a great job of advising me on the status of a job and completing a complete health check of my car.”

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(Fidelity - Merrimack) - Posted 5 years ago

“They replaced my wiper blades and also did a health check for the car and let me know their findings. I had requested the car be done by 1 PM as I needed to use it and it was done before that.”

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(Amica Mutual Insurance) - Posted 5 years ago

“Although I only had my windshield wipers replaced, the convenience was the reason why I tried Zippity. Nico is a very nice person; polite and very quick in responding to questions.”

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(Amica Mutual Insurance) - Posted 5 years ago

“Check-in was easy, the gentleman was very helpful in telling me where to park, and I received timely updates.”

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(TJX - Framingham) - Posted 5 years ago

“THEY DID A GREAT JOB!!!”

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(Fidelity - 2 Destiny Way) - Posted 5 years ago

“I had the Zippity team run diagnostics on my car and do the standard checks. When looking for the cabin filter, the service members broke the hinge for the glove box and claimed it was found broken. The glove box functioned normally prior to the service, and now falls out completely when releasing the handle. As mentioned, on the service report, the issue was noted as being found that way when it clearly was not.”

Helpful Report

(Raytheon Tewksbury) - Posted 5 years ago

“I was pleased with how easy the process was, and how helpful and clear the communications were as the service was being done. My only criticism is that I was told the oil I selected when I made my reservation was not suitable for my car. Why is that oil available as an option if I cannot use it? I then had to pay more than I was expecting to pay. Because of the high oil price, I may not use this service again.”

Helpful Report

(20-36 Crosby Drive (Crosby Center)) - Posted 5 years ago

“The over communication was great. I've been waiting, even day dreaming about this service. Thank you!”

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(4-18 Crosby Drive (XChange)) - Posted 5 years ago

“Easy and friendly!”

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(9/90 Corporate Center) - Posted 5 years ago

“It was a great experience! Your staff was extremely helpful in keeping me informed about what was going on and answering my questions through email in a timely fashion.”

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(TJX - Framingham) - Posted 5 years ago

“Outstanding conception and execution”

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(DHMC) - Posted 5 years ago

“We had a little issue with the key not being at the lock box - but I would imagine that was the result of another customer not returning it. But it was resolved very quickly and professionally. Thank You”

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(Staples) - Posted 5 years ago

“they did a good job”

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(Amica Mutual Insurance) - Posted 5 years ago

“I had a fantastic experience with Zippity. This service definitely needs to be rolled out to more locations beyond office parks as many people would use this.”

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(TJX - Framingham) - Posted 5 years ago

“Very good”

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(DHMC) - Posted 5 years ago

“Super convenient, very prompt responses and excellent pricing. Will definitely take advantage of the services in the future!”

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(TJX - Framingham) - Posted 5 years ago

“Service was very convenient, I appreciated the communication about the recommended services for my car, the clear estimates and the ease of approving the additional work. The transparency was very helpful, as often times you don't know what you're getting yourself into when work is needed on your car (even if it's minor like replacing a fog light), and Zippity provided clear pricing without any random or hidden fees. Nico the service rep was helpful in passing along my questions/comments to the technicians as well. And the thank you card and mints were a nice touch!”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“always happy with my experience!!”

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(Ocean Spray) - Posted 5 years ago

“As expected, easy and pleasant.”

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(Ocean Spray) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews