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ZUPAPA Reviews

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

Company Reviews

Product Reviews

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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ZUPAPA 5 star review on 9th August 2023

ZUPAPA 5 star review on 23rd July 2023

ZUPAPA 5 star review on 26th June 2023

ZUPAPA 5 star review on 26th June 2023

ZUPAPA 5 star review on 25th June 2023

ZUPAPA 5 star review on 19th June 2023

ZUPAPA 5 star review on 19th June 2023

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zupapa helped make Christmas a special celebration. We purchased a 15 ft trampoline in September that was to be from Santa at Christmas time. Delivery in September was on time and in great condition. The timing of the purchase was necessary as we would not be there for Christmas. Before Christmas we noted that Zupapa had Christmas decorations that went on the trampoline. We contacted Zupapa and asked if we could purchase the decoration. Zupapa sent us a package for the decoration at no charge. They sent it promptly. Milka was outstanding to work with at Zupapa. The trampoline was delivered by Santa but unfortunately weather prohibited assembling the trampoline for Christmas morning. The trampoline was assembled about 1 week after. Assembly was easy following directions. We previously had experience with a home trampoline and the quality and "safety" of the Zupapa trampoline far surpassed previous experience. The price of the Zupapa was not the least expensive in our search, but the quality we have now experienced with the unit to date, reinforces our decision to purchase the Zupapa. We recommend Zupapa to anyone looking for a quality trampoline unit for the family. Our experience with the customer service from Zupapa will result in considering Zupapa for any other type products they sell.”

Posted 1 year ago

“My daughter loves her Zupapa trampoline. We purchased the one without the tunnels, but changed our mind post-purchase. Pearl, in customer service, was incredibly helpful. They not only helped us purchase a replacement net with tunnels but also set us up with some basketballs! Throughout the process Pearl responded promptly and was attentive to our questions, concerns, and needs. I was worried that I couldn't find a customer service phone number for Zupapa, but the customer service email exchanges were smooth, easy, and responsive. They more than met our needs. Thank you!”

Posted 1 year ago

“We just put up our granddaughters trampoline and they absolutely LOVE it. It was also easy to set up. Took approximately 1 hour and 45 minutes with two people. Looking for a GREAT Trampoline this is the place to buy one. Great communication too!!! Very HAPPY with our purchase.”

ZUPAPA 5 star review on 18th January 2023

ZUPAPA 5 star review on 18th January 2023

Posted 1 year ago

“The setup was relatively easy, it’s a very sturdy trampoline and doesn’t look cheap! Lots of great safety features on the trampoline as well. You also can’t beat a 10 year warranty! Overall this trampoline was worth every penny!”

ZUPAPA 5 star review on 3rd January 2023

Posted 1 year ago

“Our boys have enjoyed their new trampoline! Especially with the basketball goals. Definitely recommend!”

Posted 1 year ago

“Kids love it!”

ZUPAPA 5 star review on 6th December 2022

ZUPAPA 5 star review on 6th December 2022

ZUPAPA 5 star review on 6th December 2022

Posted 1 year ago

“Excellent product. Excellent customer service. We had a n issue with the net and Lynn from their customer service team did an outstanding job of helping us resolve our issue and communicating. We are very happy and highly recommend Zupapa.”

Posted 1 year ago

“Bought this for our 2 year old grandson and he Loves it! His parents take turns jumping with him and shooting the basketballs. Perfect size for in their garage. Well built with really good bounce. Super easy to follow directions for set up.”

Posted 1 year ago

“I ordered a new mat for my zupapa trampoline. Jasmine was excellent help and I couldn't ask for better customer service. The new mat arrived quickly and they promptly answered all questions I had. Thank you!”

Posted 1 year ago

“Great product and fairly simple to assemble. I put this together solo in just under two hours; power tools were used to speed up the process. My family has been delighted with the quality, and my daughter is jumping EVERYDAY. My only complaint is with the ladder. If it rains or hit with a sprinkler, the ladder fills up with water. I simply drilled four holes in bottom for drainage, but I was surprised this isn’t something previously addressed.”

ZUPAPA 5 star review on 24th September 2022

Posted 1 year ago

“I have the trampoline for a couple of years. I had an issue with the pole covers and Angie was such a great help. She answered all of my concerns and reached out to make sure that I received all of the pieces I needed. She went above and beyond! Great customer service!”

Posted 1 year ago

“We love it!!”

Posted 1 year ago

“Excellent products from what I can tell”

Posted 1 year ago

“We purchased a trampoline from Zupapa for our daughter's Christmas present. Unfortunately, the following December, a huge wind storm blew it over the fence to the neighbor's yard and bent several of the poles. Amazingly, everything else was intact. I emailed Zupapa and not long thereafter, I received an email back from Jenna, one of Zupapa's representatives. It was amazing how helpful and kind she was and, after getting the model number of our trampoline to her, she sent a parts chart for me to indicate what it was that I needed. Not long after that, the parts were expressed shipped to me. It has been a very long time since I have received this kind of service from a company. I will not hesitate to use Zupapa again!”

Posted 1 year ago

“We received our zupapa trampoline as a gift and my kids LOVE it! So many hours spent jumping on it. We didnt have room at our house so we keep it at our cabin. Over the winter, our cabin got record levels of snow, and I hadn’t take the trampoline apart for winter. A few of the safety poles bent under the weight of the snow. I didn’t know what to do. I got in touch with zupapa and they helped us solve the problem. We got replacement poles and we have a functioning safety net again! Zupapa customers service is top notch and they will stand 100% behind their product. We feel so thankful to them for all their help! And now our kids can run down and jump on the trampoline anytime they want again. In the pics you can see the bent poles. Then you can see the next pic with straight poles again. I (mom) fixed it all by myself, super easy. Thanks Zupapa!”

ZUPAPA 5 star review on 17th July 2022

ZUPAPA 5 star review on 17th July 2022

ZUPAPA 5 star review on 17th July 2022

Posted 1 year ago

“We love our trampoline and the customer service has been incredible. We have dealt with Ivy and she has been professional, kind and responsive.”

Posted 1 year ago

“Zupapa’s customer service was superb. They addressed my order to replace my trampoline mat in a timely manner. I am very satisfied with them.”

Posted 1 year ago

“I bought this to use as a Kayak - and it works great! The board is sturdy and a good size, not too big or too small. The seat is easy to put on/off and is sturdy as well.”

Posted 1 year ago

“The customer service provided by Zupapa, consistently, since my order was first received, has been nothing less than excellent to exceptional! of particular note, the representatives that have helped me are some of the best and most polite, in addition to finding quick and permanent solutions to whatever your problem might be. Zupapa sent me a new iSup when my main fin was not engaging last year, and this year, sent me a new fin, at no charge when I reached out to replace one last recently lost in a snag with a tree underwater. Pearl was just outstanding with assiting me with the fin, and she could not have been more helpful, cheerful or more encouraging than she was....another outstanding interaction with Zupapa!! Thank you for making an extremely happy customer out of me!”

Posted 1 year ago

“The trampoline was very easy to put together and I love the extra safety and pads when covering the springs. My kids love it and haven’t been off of it all weekend! Jenna was awesome to work with in customer service.”

Posted 1 year ago

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ZUPAPA is rated 4.9 based on 320 reviews