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ZUPAPA Reviews

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

Company Reviews

Product Reviews

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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ZUPAPA 5 star review on 9th August 2023

ZUPAPA 5 star review on 23rd July 2023

ZUPAPA 5 star review on 26th June 2023

ZUPAPA 5 star review on 26th June 2023

ZUPAPA 5 star review on 25th June 2023

ZUPAPA 5 star review on 19th June 2023

ZUPAPA 5 star review on 19th June 2023

65

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zupapa has the most AMAZING customer service ever. We bought a 10' trampoline as a present for Christmas 2020. The product is well built, easy to assemble, and the kids love it. However, TWICE since we bought it, the trampoline has been caught up in a wind storm and damaged, and TWICE Zupapa has worked carefully and thoroughly with us to ensure that they shipped out the correct replacement parts - at no charge! They even contacted us after the parts were shipped, to ensure the parts arrived intact and check to see if we had any questions. I wish that zupapa did roofs as well - they are the most wonderful company to work with.”

Posted 2 years ago

“Pearl was great. Very responsive and helpful.”

Posted 2 years ago

“Easy to assemble. Took my husband and myself less than 3 hours to get it already for the kids to enjoy.”

Posted 2 years ago

“I needed a new safety net for our trampoline after 4 years of use. The customer service was personal and prompt. I got it in the mail quickly. They followed up to make sure all was well. Great service great product”

Posted 2 years ago

“Excellent customer service! The customer rep, Betty, was exceptionally responsive and worked to make sure we received the correct replacement item (Safety net) quickly! Quality products and service!”

Posted 2 years ago

“Absolutely worth the price! This was the most I’ve ever spent on my son’s birthday present. He is 10 and has lots of energy- we jump twice a day. Measure to make sure you have the space. This is our favorite toy!”

Posted 2 years ago

“I had a small problem with my trampoline and they got me the parts I need immediately so I was able to use it right away.”

Posted 2 years ago

“Amazing product, outstanding customer service! After 3 years from the original purchase, i began to have issues with some of the v-rings and the springs. Customer service promptly responded to my request and came up with a reasonable solution to my problem. Thank you Zupapa!!”

Posted 2 years ago

“Yummy with Customer service was very helpful, kids really enjoy the trampoline.”

Posted 2 years ago

“Great customer service and quality products A+”

Posted 2 years ago

“Disappointing. The bands are always snapping off.. I would like to send it back but toss the thick box it came in. Took me a 1/2 to open.. very thick staples”

Posted 2 years ago

“Fantastic customer service! I reached out to Zupapa regarding purchasing a new net for our trampoline and Yummy responded to me super fast. Much appreciated so that my kids can get back on their trampoline!”

Posted 2 years ago

“Very fast shipping and Betty in Customer Service was very helpful from fixing my email address typo to making sure the three boxes were delivered on time and not damaged. Great company! We’re also happy that the springs are on the outside of the trampoline for added safety.”

ZUPAPA 5 star review on 7th March 2022

Posted 2 years ago

“Our children love the zupapa 54 inch trampoline and use it for fun or when they need a little space and want to be alone, or when they need to settle down their emotions. Zupapa trampolines are fun and most important so safe for children.”

Posted 2 years ago

“We've had the trampoline since Christmas 2018. It's held up well. The kids have used it daily and it's endured the florida sun well. Unfortunately the net has started to fall apart. A quick email to the seller and "yummy" replied the same day and was able to get me a replacement.”

Posted 2 years ago

“Very accommodating and prompt response times.”

Posted 2 years ago

“There were damaged pieces from shipping that I notified the company about and they assured me the parts would be sent, that was 2 months ago. No parts still”

Posted 2 years ago

“Great brand, very helpful!!”

Posted 2 years ago

“Great customer service, including thorough follow up. Thank you!”

Posted 2 years ago

“Great trampoline! The net is too tight to fasten all the way around and the clips seem cheap, but the surface and frame seem very well made and sturdy! We love jumping on it!”

ZUPAPA 4 star review on 24th February 2022

ZUPAPA 4 star review on 24th February 2022

Posted 2 years ago

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ZUPAPA is rated 4.9 based on 320 reviews