ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

Write Your review

Tell us how ZUPAPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great trampoline & very durable ! Highly recommend. Appreciate the fantastic customer service by Joy.”

Helpful Report

Posted 3 years ago

“The service was perfect. Wendy answered all of my questions and worked to make sure I was comfortable with my decision. Items were shipped quickly and arrived in 3 boxes at the same time, on the same day. No delivery issues at all. The assembly took less than an hour and I did it alone. Pretty straightforward. I've only had the trampoline for about a week so I can't speak to it's durability or longevity, but the purchase process and quality seem top notch.”

Helpful Report

Posted 3 years ago

“We bought a trampoline about a year ago. Since that time the customer service has been tremendous. They are very responsive and go above and beyond to make things right. We just bought a hammock and cannot wait to enjoy that as well.”

Helpful Report

Posted 3 years ago

“Outstanding customer service for a well built product that Zupapa stands behind describes my experience. I am extremely happy with my Zupapa iSup and I am recommending them to all my friends in the market for a new paddle board!”

Helpful Report

Posted 3 years ago

“Excellent customer service through email”

Helpful Report

Posted 3 years ago

“After doing a bit of research we purchased our trampoline from Zupapa. The trampoline arrived quickly but there was a hole in the mat. Our research paid off- we were given FANTASTIC customer service. (Shout out to Jenna!) A new mat was sent out promptly, and we also received a follow up email confirming that we were satisfied. Indeed, we are. Superb customer care. - Bob & Joanne Brown”

Helpful Report

Posted 3 years ago

“My daughter and all of the neighborhood kids truly love the Zupapa 15-foot trampoline in our backyard. I recently had to contact Zupapa to replace a bent net pole and the company immediately sent a replacement pole at no cost... it was great customer service!”

Helpful Report

Posted 3 years ago

“Best company ever! Highly recommend this company and their products. Had a minor issue and was fixed immediately. Hard to find good people who stand behind their product proudly.”

Helpful Report

Posted 4 years ago

“I could not be more pleased with the service I have received at Zupapa! Joy has promptly assisted us with all our needs and answered all our questions. We appreciate the friendly and personal service. We will for sure stay customers for years to come!”

Helpful Report

Posted 4 years ago

“Stood the test of my son in law so it's awesome.”

Helpful Report

Posted 4 years ago

“Our trampoline has provided many hours of enjoyment and a much needed platform for energy release for our three sons and their friends. Zupapa service has been excellent as well... needed some replacement springs and they quickly responded and shipped to us for free! How awesome is that.”

Helpful Report

Posted 4 years ago

“The trampoline is very good quality. My 3 sons have been jumping on it everyday since we got it. We did need a replacement net a little after a year of use. I contacted the company to order a new net. Their customer service was awesome! They went above and beyond to get me a new net. Thank you Zupapa!”

Helpful Report

Posted 4 years ago

“the trampoline is great! thank you!”

Helpful Report

Posted 4 years ago

ZUPAPA is rated 4.9 based on 320 reviews