“Sales and customer service were both awesome! The product was pretty much what I was told but my issue was seat comfort which is totally subjective and has to be experienced to know for sure. I knew this going in but I did not realize how much the chair weighted and how much it was going to cost to sent it back ...LOL I appreciate the knowledgeable and professional manner in which my situation was handled. Thanks everyone at BTOD!”
“Delivery was quick, there was some damage on one of the arms but customer service went above and beyond to get the new parts out to me. Would highly recommend BTOD.”
“overall very comfortable and supportive. Only complaint is seat depth adjustment. After locking in desired setting, it still moves a little as I recline or sit up. Should be locked in solid but isn't.”
“I'm not a chair expert, but I like the thick, cushy seat and the optional headrest that allows reclining with comfort for extended periods. The back mesh feels a little plasticky to the touch, but since I always wear a shirt, it doesn't really matter. There's a good deal of adjustment and the fabric prevents slouching via sliding since it's not a slippery surface. It's a heavy chair and it takes a few days for the new foam smell to go away, but it seems like good quality for the price.”
“Your customer service was awesome. Kent Cloutier was very patient and helpful, and I received the chair surprisingly quickly.
The seat is indeed very comfortable, and the chair feels very solid.
I felt bad ordering during a pandemic, but I'm working from home and my former chair was killing my back...
Thank you!”
