The Shrunks Toddler Jr Travel Bed Reviews

1.3 Rating 51 Reviews

About Direct 4 Baby Limited:

DIRECT 4 BABY offers its customers a huge range of quality baby products all in one place. So whether you’re already a happy parent or a mum-to-be, you’ll love browsing Direct4Baby as we have everything you need in our easy to use online baby store.

A privately owned and managed UK business, the team at DIRECT 4 BABY boast a combined total of over 15 years in the industry.

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Phone:

01704 332542

Email:

sales@direct4baby.co.uk

Location:

Direct House8 Langley PlaceBurscough
Ormskirk
L40 8JS

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“Highly disappointed. The stroller arrived faulty, and my due date is next week. I’ve contacted customer services by email but still not heard back 3 days on. There’s no number to call.”

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Posted 2 years ago

“I am extremely disappointed with your service and with the deceptive/misleading advertisements published online. I have attached a screenshot of your advert with the exact product I wanted to purchase, whereby it clearly states 10% OFF of the price £718.20 for the SnuzKot Skandi 2 Piece. Inevitably, this gave me the evidence that this code is applicable to this product as it does not state any T&Cs or any other form of disclaimer in the advert itself. I find this highly inaccurate and dishonest marketing, where you made me (and perhaps other customers) believe that I am being offered a great deal all the way through to the order confirmation only later to smash my happiness by declining the order. The order confirmation email also acknowledges the discount applied and the discounted price offered by Direct4baby. If the discount code cannot be applied to already discounted discounted items: a) it shouldn't have been advertised as such b) the code should not have been accepted c) the order confirmation email should not have come through. This shows fundamental flaws in your systems that were highlighted in my previous conversations and all I got was an apology for the inconvenience caused. The company claims to have customer service as their number one priority but upon witnessing this experience I completely disagree with the statement as even post acknowledging the error nothing was done and no clear action to remedy the situation was communicated. (i.e. taking down or amending the advert). I was told by a member that they would contact me back after checking if anything could be done, but I didn't get any call and so I followed up by calling the office myself. This made me even more frustrated and disappointed.”

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Posted 2 years ago

“Customer service is a joke wrong item sent out took weeks to sort out a return still waiting for confirmation the correct item is been sent or a refund is been issued they take weeks to answer emails I would never use them again and I strongly suggest you dont”

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Posted 2 years ago

“Would not recommend here at all, no organisation, ordered my pram 3 months before I was due to pick it up, rang them 3 days before to tell them we would be coming to collect it which they said would be fine then on the day it wasn't in stock. No one seems to know whats going on, had lots of hassle with payment and receipts too. Would not use this company in future. My baby could come anytime and I now have no car seat or pram!”

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Posted 2 years ago

“Paid for next day delivery £110 4 days later STILL WAITING I sent you an email, you haven’t replied so tomorrow will put my bad experience on the various chat forums”

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Posted 3 years ago

“Easy to order but they don’t update if they have stocks and You have to wait for ages!! before they replied to your queries...”

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Posted 3 years ago

“DO NOT USE THIS COMPANY! I have chased my order that was meant to be delivered end of July and they just do not reply to emails.”

Helpful Report

Posted 3 years ago

“The way this retailer has handled a lost item has left me upset and frustrated. I would avoid at all costs. In March wanted to exchange a buggy I had purchased and was advised to re-order a new one and return the original item using a returns label provided by Direct 4 Baby. The item being returned was lost by Royal Mail in March, but what has followed is a total lack of urgency and interest in helping me resolve the issue. I have been told three times by Royal Mail that the claim for the lost item must be made by the retailer, as they provided the returns label, but each time I re-lay this message to Direct 4 Baby they tell me it is the customer's responsibility. We are now in August and the issue is still not resolved. What's more unacceptable is that it is impossible to receive a reply from Direct 4 Baby without e-mailing multiple times or threatening to post on social media channels, something I am reluctant to do and still have not done. This long saga has been one, sorry mess, where I have been asked to re-send tracking details multiple times; being told several times that I would be called the next day at a certain time, only to not receive any calls; spoken to in July as if this is the first time I had even raised this issue despite countless messages back and forth; and even at one point in June being told I would receive a refund in within 72 hours. Safe to say this was never processed. I am now £450 out of pocket, with the profit going to a retailer that has been shambolic and the cause of huge regret and distress to me and my young family. It is very difficult to justify shopping with an independent retailer when an issue like this is handled with such incompetence. If something goes wrong, you are not offered the appropriate level of customer service. In a competitive market for baby items, I strongly urge you to take your business elsewhere.”

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Posted 3 years ago