“I contacted customer service and it was easy to ask for a replacement. I told the the bottle that I had and they said u can get a lid and strawl. It was the exact cup color and lid. The size fit perfect! I am so happy hydro jug took care of my problem and now I can't put down my stainless steal jug”
“Came very fast, customer service was fantastic and helped me with my replacement more than I anticipated! Very glad I go through Hydrojug for my hydration purposes Thank you for outstanding service! The lid was as expected and the care in the packaging was great!”
“I have to say that the customer service at Hydrojug is absolutely unmatched! My family refers to my hydro jug as my security blanket because I always have it with me. So of course I was sad when the cap of my glass jug broke. I emailed customer support and got feedback within a day. I can never talk aboutpromote Hydrojug enough!”
“What a great company! Unfortunately the cap that covers the mouth piece had broken off. I reached out on how I could get a replacement. They response was quick and communication was great. In no time they sent me a replacement. I love my Hydro and take it everywhere with me.”
“The lids definitely need an update. 2 lids managed to break so far. My other plastic original lid has always held on but the lids for the glassstainless steel jugs aren't made to last. I've had the lids for less than a year and both broke where the hinge is. It's a teeny tiny plastic nub that's supposed to hold the hinge in place. For the price you pay for jug, I would expect a better quality lid.”
“I absolutely love my stainless steel Hydrojug! When my lid broke, I was devastated. The customer service team was very quick and helpful to provide great care to me and get a replacement sent out right away! I love this company!”
