“I have used my stainless steel Hydrojug since it came out. I actually purchased it on pre-order. I am disappointed in the quality of the lid. This will be my third time purchasing a replacement lid. All three lids have broken and none from a drop. One day I will go to open it to take a drink and the piece that covers the straw will brake off. The tiny pegs that attaches to the lid just are not strong enough for daily long term use.”
“Hydro jug is amazing! I had issues my recent purchase with the lead and removing the straw and there was leakage. They sent me a new blade replacement right away, and it's been perfect ever since.”
“Can I give zero stars The original lid failed so I bought a new one (yes, bought. Paid money to replace a faulty part) and note that I've had this new lid for a couple weeks the same thing happened - the pin on the lid flap pops out and in order to get it back in it has to get smushed so it doesn't seat right ever again. The piece that determines the effectiveness of the lid is rendered useless and instead of a free replacement for a defective part I have to buy the same defect. What a joke.”
“I don't fault hydrojug customer service they tried to make things right, but I have a problem with water leaking if it lays on it's side. It doesn't leak from the spot but from the screwed on cover to jug. I have tried everything to make sure it is tight, making sure the seal is pushed properly in cover. It is a mystery, but I can't use it for the intending purpose of being in my convertible to refill my tumbler on long outings. Turn a corner and it naturally lays down and I will find puddles. Sorry.”
