“It's been three weeks and it haven't arrived. I was sent a bottle with a broken lid. So they sent me a new lid, super nice but that was almost a month ago. So my water bottle is still useless. And I think they might of strapped it on the back of a turtle to get here. ♀️.”
“Not only is tye jug my favorite,it's easy to carry and I love the straw! It's so easy to use and the lid truly stays closed and us of good quality! The customer service team was super helpful in sending me a replacement lid and I was very thankful for their help! Overall great product and I want more of them. And the customization of the mum on the front is gorgeous. Also I love that no matter which way you screw on your lid it always ends up pointing In the right direction of the design.”
“Very happy with the support I received. It took a long time to arrive and the new lid already broke. The same issue happened, the little nub on the side broke.”
“Replacement came fast and in a timely manner. I suggested they change the design since this is the 3rd lid of mine that has broken in a year since receiving my hydrojug.”
“Lid broke, the tab was defective. I've been asking for another lid since November. All I get is more surveys asking how they did Still no lid. I asked for a return as I can use my stainless steel jug now and nothing. ..”
