“Contacted customer service about my lid being way too hard to open. They asked for a video of the lid sent it and within a day I got the notification that a new one was on the way. I was very happy and love my new lid!”
“My original purchase had a lid that was peeling and flaked. I contacted customer service and was issued a new lid for both travelers. There was no issue resolving my problem and I received the replacement lids the next week. The best customer service / support! Hands down will continue to buy from Hydrojug even though I missed the Aubrey collection.
It's okay.....”
“I absolutely love and recommend the traveler jug to everyone but I did have to have the lid replaced bc the rubber rubbed off and was turning nasty. But otherwise amazing product.”
“I recently purchased a traveler and it fell while I was at work, and the mouth piece broke. I emailed HydroJug to see if there was anything they could do, and right away they helped me out with a replacement.
Five star customer service, you guys are the best!”
“I recently bought a traveler tumbler. About 2 weeks after my cup took a fall off the counter and my straw mouthpiece broke in half, making the cup unusable. I sent a picture to hydrojug and they were really good about setting me up with a new lid. Only complaint is them making a very durable cup with a mouth piece that is so easily broken. A friend of mine had a similar experience of their mouth piece breaking, making her cup unusable as well.”
