MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Patrick Wa****

Verified Reviewer

“Have not received my unit to date.”

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Posted 3 years ago

Suzanne Tu****

Verified Reviewer

“I set my mobile help up but forgot one important part. So I was wearing it and believing it was functioning. Then today I fell getting into the shower. Laying there I waited for some response from my help but none came. Lucky I was able to get up with out any injuries. I then went back and tested all over and found I didn’t do the wristband. Mobile help should have noticed that when I initially set this up. I believe it is working now. But it could have been bad because I hit my head pretty hard. And I’m on blood thinners!”

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Posted 3 years ago

Ingrid Pro****

Verified Reviewer

“Used product about a week , then tried to test it w. both the pendant and wrist watch and in both cases I failed - getting the operator instead. Was too frustrating and I gave up. Haven't used it since - too busy with other things. Also, couldn't return it, because of COVID 19 could not leave house and as I just had a hip operation and couldn't drive. Hope to try it again soon, because I know if it works like it promises, I'll probably need it eventually - not getting any younger.”

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Posted 3 years ago

“Mom went back on the hospital the day we received the unit. We havent opened the box. It is curious that no one reached out and asked why we had not activated the unit. It is looking like we selected a sell and go company not a real service provider.”

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Posted 3 years ago

Benoit Pi****

Verified Reviewer

“I don't want this product. Please refund my money with pay pall”

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Posted 3 years ago

Noelle And Thomas Dr****

Verified Reviewer

“My gps sends you a message however I do not recieve your call back to the devide. Spent an hour on the phone this AM do toissues Fire department came this am and non of our devices were activated. Trying to see if the second gps works as it was discharged when I spoke with your Tech person Tom Drygas”

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Posted 3 years ago

“The sales experience was extremely pushy. Furthermore, I asked to process payment/order the next day so I could change the billing card and was assured that would be the case. My card then was immediately billed and there was no way to reverse that. Second, the product did not work, as cell reception is poor in my father's place of residence, and I was assured it would work despite my overtures of connectivity issues. Third, I was told, with a confirmation number to boot, that the full amount I was billed for INCLUDING overnight shipping would be refunded. The refund did not include the shipping charge. Going through multiple medical alert companies, I can assure any consumer that they are all the same. They are trying to sell a product first and foremost and they can sugarcoat the wording of the customer service rep, but they are all the same. So, try to get the best deal with equipment that actually works. That was not MobileHelp in my particular case.”

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Posted 4 years ago

Theresa Kle****

Verified Reviewer

“multiple mistakes never talked to the same person twice”

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Posted 4 years ago