MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Richard Ro****

Verified Reviewer

“I have not had any connection to Mobile Help, except for a bunch of fake phone calls and emails, that did not concern me. I wish you would get me of your list, so I don't get bothered anymore. Got it.”

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Posted 4 years ago

“Continued calls, texts emails long after I cancelled it”

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Posted 4 years ago

Randi B K****

Verified Reviewer

“I am disappointed in Mobile Help. After reading the positive reviews, I expected a better experience than I have had. My biggest problem is the button that I wear around my neck goes off too easily. It takes so little pressure to set off an emergency call. It goes off while I sleep or if I lean against a surface (for example a counter.) This creates agood deal of stress for me especially since the volume at the base station is extremely loud. I have tried to adjust it to the lowest volume. It is still too loud. Mobile Help did not address the volume issue, but offered me "wall buttons" to use instead of the button on the cord around my neck for $18.00 plus tax. I do not think I should have to pay more money when their equipment is sub-standard. The "tech support" man was unconcerned and not helpful. I recommend that you think twice before signing up with Mobile Help.”

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Posted 4 years ago

Sandra Wa****

Verified Reviewer

“I haven't been able to activate it. The test button did not work. Now I've been instructed to call you. It's a hassle. Wish I hadn't paid for a whole year.”

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Posted 4 years ago

Gwen Shu****

Verified Reviewer

“I am quite certain you would NOT want to share any review I would write!!!”

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Posted 4 years ago

Myra H McIl****

Verified Reviewer

“My husband fell last week, and the device did not pick it up.”

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Posted 4 years ago

Debbie Will****

Verified Reviewer

“I cancelled the service!! They still charged me for inistal equipment charges and 1st month charge!! This company is dishonest!!! I have no money in my account because they took the money out of my account!!! I don't get SSI until the 25th!! I need my money back”

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Posted 4 years ago

“I have returned all the equipment you sent me for a refund. I was not happy with some of the equipment. I sent it back within the time period of 30 days, but never even have heard from you. If you do respond by returning my $519.50, I will contact my attorney.”

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Posted 4 years ago