Hi Ann, we understand your concern. The battery you purchased is a different type and may not be designed to fit all garment battery pockets. Each product has specific battery compatibility recommendations listed on the product page to ensure proper fit and performance. If you have any questions about battery pocket fit or compatibility, please feel free to reach out to our customer service team for further assistance. Thank you for your patience.
“I finally received it and it’s too big. I have called all week and left 7 messages. No one answered the phone, and when I left a message no one called me back. I have written several emails also. It is IMPOSSIBLE to get thru to these people. I need a mailing label and another battery. There is no customer service.”
Hi Elizabeth, I’m truly sorry for the frustration you’ve experienced — it should never be this difficult to reach us, and I completely understand how upsetting that must feel. Our customer service team has already reached out to you to assist with the issue. Thank you so much for your patience, and we’ll make sure you’re taken care of.
