“I finally received it and it’s too big. I have called all week and left 7 messages. No one answered the phone, and when I left a message no one called me back. I have written several emails also. It is IMPOSSIBLE to get thru to these people. I need a mailing label and another battery. There is no customer service.”
Hi Elizabeth, I’m truly sorry for the frustration you’ve experienced — it should never be this difficult to reach us, and I completely understand how upsetting that must feel. Our customer service team has already reached out to you to assist with the issue. Thank you so much for your patience, and we’ll make sure you’re taken care of.
“Not impressed when paying 36 dollars for shopping I had to pick it up myself and they were wrong on the day of delivery as well so an extra trip to UPS. Haven’t used the battery yet but normally I like the product”
Hi Lisa, we’re truly sorry for the inconvenience you experienced with the delivery — that’s definitely not the experience we want for our customers. We’ll share your feedback with our logistics team to help improve shipping accuracy and coordination in the future. Thank you for your understanding, and we hope you’ll enjoy the product once you start using it.
“I have yet to try it out. I also need to find an electrical outlet adapter for the recharging of this battery!
I think that Ororo should supply this adapter along with the sell of this battery!!!”
Hi Gary, our battery can be charged with any standard charger using the included cable. This means you can conveniently use the same charger you already have for your other devices — simple, efficient, and better for the environment. For faster charging, we recommend using a charger over 24W, available here: https://www.ororowear.com/products/33w-battery-charger-dual-ports. Please don’t hesitate to reach out if you have any other questions.
