“It would have been nice when you advertized the charger with the vest but didn't send it. It was a Christmas gift which he couldn't wear until a few weeks later.”
Hi Dianna, thank you for sharing your feedback. We understand how disappointing this can be, especially since it was a Christmas gift. As part of our efforts to reduce waste, we no longer include a charger, and the details of what’s included can be found in the “What’s Included” section on the product page. The item does include a USB charging cable, and you can use any compatible wall charger with a USB-A port to charge the battery. Thanks for your understanding.
“I received a coat as a gift. The cable was included but not the battery charger. Other product chargers would not charge the heating element. I had to purchase the charger to use my newly gifted coat.”
“I purchased the %V#A battery charger as a companion to my Amsterdam mittens. that was a smart move as the charger is now permanently plugged in and ready to re-charge the two Amsterdam mitten batteries. There is no fumbling around looking for the charger and the charger works well to bring the batteries up to full charge in a short period of time.”
Hi Tanisha, thank you for letting us know. We’re sorry for the inconvenience and understand your concern. Our customer service team is already following up on this and will assist you as soon as possible. Thank you for your patience and understanding.
“Received an Ororo vest as a gift, but without a charger. Tried iPhone 1A and then 2A chargers; the 1A really did not work and it took a very long time for the 2A unit to charge the PD5K battery pack. Ordered the Ororo 3A charger which worked much more quickly. Very happy with my Ororo vest system now!”
Hi John, thanks so much for sharing your experience! We’re glad the 3A charger fixes the charging speed and that you’re happy with the ororo vest system now. If you need any help in the future, we’re here.
