Hi Tanisha, thank you for letting us know. We’re sorry for the inconvenience and understand your concern. Our customer service team is already following up on this and will assist you as soon as possible. Thank you for your patience and understanding.
“Received an Ororo vest as a gift, but without a charger. Tried iPhone 1A and then 2A chargers; the 1A really did not work and it took a very long time for the 2A unit to charge the PD5K battery pack. Ordered the Ororo 3A charger which worked much more quickly. Very happy with my Ororo vest system now!”
Hi John, thanks so much for sharing your experience! We’re glad the 3A charger fixes the charging speed and that you’re happy with the ororo vest system now. If you need any help in the future, we’re here.
Hi Sandra, we’re so sorry to hear you haven’t received your order yet — that must be incredibly frustrating. Our customer service team will help track down the package and work with the carrier to make sure it gets to you as soon as possible. Thank you for your patience while we sort this out.
“I lost my battery charger for my Orono heated jacket and panicked because winter is just around the corner here in NW Wisconsin!
I am caretaker for a colony of barn kitties and my heated jacket had been a lifesaver for me! With winter temperatures some times well below zero, this heated jacket makes my job as caregiver much less frigid.
I appreciate the timely processing of my recent purchase of the replacement charger! The customer service was excellent!
I”
Hi Maureen! We're so delighted to hear that you found a replacement charger just in time for winter! Your dedication to caring for the barn kitties is truly commendable, and we're so glad our heated jacket can help keep you warm while you do such important work. Thank you for your kind words about our customer service; we strive to make every experience a great one. Stay cozy this winter!
