Hi Sandra, we’re so sorry to hear you haven’t received your order yet — that must be incredibly frustrating. Our customer service team will help track down the package and work with the carrier to make sure it gets to you as soon as possible. Thank you for your patience while we sort this out.
“I lost my battery charger for my Orono heated jacket and panicked because winter is just around the corner here in NW Wisconsin!
I am caretaker for a colony of barn kitties and my heated jacket had been a lifesaver for me! With winter temperatures some times well below zero, this heated jacket makes my job as caregiver much less frigid.
I appreciate the timely processing of my recent purchase of the replacement charger! The customer service was excellent!
I”
Hi Maureen! We're so delighted to hear that you found a replacement charger just in time for winter! Your dedication to caring for the barn kitties is truly commendable, and we're so glad our heated jacket can help keep you warm while you do such important work. Thank you for your kind words about our customer service; we strive to make every experience a great one. Stay cozy this winter!
“My wife had mislaid the adaptor & cable. Buying a replacement adapter & charger was difficult and required buying a battery also. While the heated gilet complete was originally easily purchased on Amazon, the "spare parts" had to be via Ororo direct. The cost for the parts ended up much more than the original gilet complete”
Hi Adam, thank you for your review. Upon checking, the package was delivered to you already. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
