Hi Polly, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.
Hi Michael, thank you for your review. We provide warranty service and you can feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
“Charger works great with the previous items I ordered expecting the charger to be included. Orono has made my purchase right by sending the charger free of charge. Thank you for the good follow up service.”
“The charger that arrived with my vest did not charge every time. ORORO replaced it without charge promptly and efficiently. Customer service was cordial and very responsive. I love the ORORO product!”
Hi Thomas, thank you for your review. Glad to know that you are satisfied with our customer service. Please feel free to contact us if you need any other assistance. We are always here to help :)
“After receiving my order, the charger was not included in the purchase. I emailed the support line and informed them of my disappointment. As a courtesy they sent me a one at no charge. That is exactly how a company should be run. Make your customer happy.”
