“These sheets are dust and lint traps!
I was super excited about these sheets, but they are almost a breathing hazard with how much gets trapped in the sheets. Even after following their washing instructions, my lint trap was overflowing, not once, not twice, not thrice… It took over 5 cycles, each, to not overwhelm the lint trap, and even then there was still a ridiculous amount of lint and dust coming off the sheets. I get it, new sheets might need a couple cycles, but not 5+ cycles; especially when the set is around $300.
If they can solve the lint problem, then I’ll be happy to change the review. However, this shouldn’t have been an issue at the price point for the set.”
Hey Sam, Thank you for sharing your detailed feedback—we’re really sorry to hear about your experience with the sheets. That definitely sounds frustrating, especially after multiple wash cycles, and we completely understand your concern given the price point. This isn’t the experience we want for you at all.
We’ve sent you an email to make this right and assist further.
Hey There! Thank you for your feedback! 😊 We’re sorry to hear about your experience. Since we couldn’t reach you via email, please write to us at customerservice@sandcloud.com
with your order number and we’ll be happy to help make this right.
Thank you for supporting our mission to protect marine life! 🌊
Hi Kimberly,
Thank you for your review! We're delighted to hear that you find the product pretty. However, we’re sorry to learn that it didn't meet your softness expectations. Your feedback is important to us and will certainly be taken into account for future improvements.
We appreciate your thoughts and hope you find a way to enjoy it!
Warm regards,
Team Sand Cloud
Hi Kimberly,
Thank you for your honest feedback!, we're sorry to know that the product doesn't meet your expectations in terms of softness. Your thoughts are valuable to us and will help guide our future product developments.
Wishing you all the best,
Team Sand Cloud
“The perfect lightweight blanket and the sheets are very soft, but I've had this bedding on my bed for two whole days and it's already covered in snags and small holes.”
Hi there,
Thank you for sharing your experience. We're glad to hear that you find the blanket lightweight and the sheets soft. However, we’re truly sorry to learn about the snags and holes you’ve encountered after only two days. This is not the quality we aim for, and your feedback is invaluable in helping us address these issues.
Warm regards,
Team Sand Cloud
“Zero customer service. They Did not return email. Did not return my phone call. Strings that were like 7 inches long came out from all four towels We got with after one wash and zero uses. Not thick for money. HAND towels sucked too. Strings.”
Hi there,
I’m really sorry to hear about the issues you experienced with your towels. It’s disappointing to have quality concerns right out of the gate, and your experience certainly doesn’t reflect the level of service we strive to provide. We value your feedback, and I'll make sure it reaches the appropriate team so we can improve.
Thank you for bringing this to our attention.
Warm regards,
Team Sand Cloud
“Zero customer service. They Did not return email. Did not return my phone call. Strings that were like 7 inches long came out from all four towels We got with after one wash and zero uses. Not thick for money. HAND towels sucked too. Strings.”
Hi there,
I'm very sorry to hear about your experience with the Dahlia XL Bundle. It's disappointing to learn about the issues you've faced, especially with customer service and the quality of the towels. We aim for excellence, and your feedback is essential for us to improve.
Warm regards,
Team Sand Cloud
