Hi Kimberly,
Thank you for your honest feedback!, we're sorry to know that the product doesn't meet your expectations in terms of softness. Your thoughts are valuable to us and will help guide our future product developments.
Wishing you all the best,
Team Sand Cloud
“The perfect lightweight blanket and the sheets are very soft, but I've had this bedding on my bed for two whole days and it's already covered in snags and small holes.”
Hi there,
Thank you for sharing your experience. We're glad to hear that you find the blanket lightweight and the sheets soft. However, we’re truly sorry to learn about the snags and holes you’ve encountered after only two days. This is not the quality we aim for, and your feedback is invaluable in helping us address these issues.
Warm regards,
Team Sand Cloud
“Zero customer service. They Did not return email. Did not return my phone call. Strings that were like 7 inches long came out from all four towels We got with after one wash and zero uses. Not thick for money. HAND towels sucked too. Strings.”
Hi there,
I'm very sorry to hear about your experience with the Dahlia XL Bundle. It's disappointing to learn about the issues you've faced, especially with customer service and the quality of the towels. We aim for excellence, and your feedback is essential for us to improve.
Warm regards,
Team Sand Cloud
“Zero customer service. They Did not return email. Did not return my phone call. Strings that were like 7 inches long came out from all four towels We got with after one wash and zero uses. Not thick for money. HAND towels sucked too. Strings.”
Hi there,
I’m really sorry to hear about the issues you experienced with your towels. It’s disappointing to have quality concerns right out of the gate, and your experience certainly doesn’t reflect the level of service we strive to provide. We value your feedback, and I'll make sure it reaches the appropriate team so we can improve.
Thank you for bringing this to our attention.
Warm regards,
Team Sand Cloud
“I have not used the pillow cases yet because I was sent the wrong fitted sheet. I want everything to wear the same so I have not used anything. I have also sent 3 emails with pictures included. It has been over a week now and I still have not even received one reply. This bad rating is for customer service not the product considering I haven’t even been able to use any of it yet!”
Hi Melinda,
I'm really sorry to hear that you received the wrong fitted sheet and that our customer service has not been responsive. That’s certainly not the experience we want for you or any of our customers. Your frustration is completely understandable, especially when you’re eager to use your new items. Please know that your feedback is important to us, and we will work to improve our communication.
Thank you for your patience during this time.
Warm regards,
Team Sand Cloud
“I have not used the blanket yet because I was sent the wrong fitted sheet. I want everything to wear the same so I have not used anything. I have also sent 3 emails with pictures included. It has been over a week now and I still have not even received one reply. This bad rating is for customer service not the product considering I haven’t even been able to use any of it yet!”
Hi Melinda,
I’m really sorry to hear that you were sent the wrong fitted sheet and that you haven't received a response to your emails yet. We truly value our customers and it’s disheartening to learn about your experience. I understand how important it is to have everything match, and we want to resolve this for you as soon as possible. Please know that your feedback will help us improve our service.
Warm wishes,
Team Sand Cloud
“I have not been able to use my fitted sheet because I was sent a reddish orange color instead of the dark denim that I ordered. My 4 other items came in dark denim with my fitted she’s being an oddball color. I sent pictures in 3 different emails through 2 different ways of sending messages with pictures of what I received and pictures of my order. It has been over a week now with no response. I have been checking my email regularly including my junk file and I’ve received nothing. Aggravating!!! The rating I gave was for the customer service because I haven’t used any of my items because I’ve been waiting on the correct fitted sheet.”
Hi Melinda,
I’m really sorry to hear about the mix-up with your fitted sheet and the lack of response from our customer service team. That’s certainly frustrating, and it’s not the experience we aim to provide. Your concerns are completely valid, and we truly appreciate the effort you’ve made to document the issue. We’ll work to address this promptly.
Thank you for your patience and understanding.
Warm wishes,
Team Sand Cloud
