Hi Charles,
Thank you for sharing your feedback, and we’re sorry to hear about the condition of one of your ponchos. We understand how disappointing it can be when a product doesn’t meet expectations, and we're dedicated to resolving this for you. We’re currently looking into the issues with our customer service response times and appreciate your patience as we work to improve this for all our customers.
We're here to assist you in any way we can.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Hooded Poncho - Teal Blue! We're thrilled to hear that it performed well for your camping trip. If you have any further thoughts or suggestions, we’d love to hear them!
Thanks again for sharing your experience!
Warm regards,
Team Sand Cloud
Hi there,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We appreciate your feedback about its thick material, and we understand that it may not be ideal for the hot summer months. Your insights help us to continuously improve our products, and we always aim to balance comfort and style.
Warm wishes,
Team Sand Cloud
“The pockets are not that deep as they say on the commercial. If you have a big smartphone, will be a bit risky to keep it there. For keys and small items, should be fine.
The hood is also not oversized (as described), but big enough.
Other than that, it looks like great quality and it is as described. I definitely like it.”
Hi there,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We’re glad to hear you love the shorter version! We understand your concerns about the fit and weight, and we truly appreciate your feedback. Your comments are invaluable as we consider ways to improve our sizing options and overall design.
If you have any more insights or suggestions, we’d love to hear them!
Warm wishes,
Team Sand Cloud
