Hi Dave,
We’re thrilled to hear that you find the Terra Hooded Poncho so comfortable! It’s always great when a piece of clothing feels effortless and cozy. Your love for it truly brightens our day!
Thank you for sharing your thoughts! If you ever have more feedback or questions, just let us know. Enjoy every moment in your poncho!
Hi Carole,
We're glad to hear you liked the Terra Hooded Poncho in Teal Blue. Your feedback is invaluable to us, and we’re always looking for ways to improve. If there’s anything else you’d like to share about your experience or any features you’d love to see, please let us know!
“I have two beach towels from this company that work well so I ordered three different colored ponchos as I thought these would be great for using after showering while camping. All three ponchos have had quality issues- two were stained that required multiple washes to lessen the appearance of the stain and the third had a large whole in the pocket. Definite quality issues with this product. Customer service was great in acknowledging the stains giving a small refund. I would just caution anyone giving this as a gift.”
Thank you for sharing your experience with us, and I'm truly sorry to hear about the quality issues you encountered with the ponchos. It’s disappointing to receive products that don’t meet your expectations, especially when you've had positive experiences with our beach towels in the past. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I was expecting the poncho to be the same material as the towels and blankets, which I love. This poncho is very thick and heavy, not great for trying to pack light on a trip. I will be returning it. If you’re looking for a warm, cozy poncho to stay warm and dry, you might like this.”
Thank you so much for taking the time to share your feedback on our Terra Hooded Poncho in Teal Blue. We truly appreciate your valuable input and apologize for any inconvenience caused by your experience.We understand that the weight and thickness of the poncho might not be suitable for lighter packing during trips, and we apologize for not meeting your expectations in terms of material. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I ordered a terra solid hooded poncho for a friend's birthday. It arrived damaged, the front " V section" is fraying. SO DISAPPOINTED!!! NOT ACCEPTABLE!!!
Where's the quality control?
Need a prepaid return label.
ARGH”
Dear Ginger,
Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the Terra Hooded Poncho in Teal Blue. We genuinely appreciate hearing about your experience, and we sincerely apologize for the disappointment and frustration you've encountered.
We have sent an email as a follow up to the review made. Kindly respond to the email
