“I ordered a terra solid hooded poncho for a friend's birthday. It arrived damaged, the front " V section" is fraying. SO DISAPPOINTED!!! NOT ACCEPTABLE!!!
Where's the quality control?
Need a prepaid return label.
ARGH”
Dear Ginger,
Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the Terra Hooded Poncho in Teal Blue. We genuinely appreciate hearing about your experience, and we sincerely apologize for the disappointment and frustration you've encountered.
We have sent an email as a follow up to the review made. Kindly respond to the email
“This poncho is amazing! I like it for poolside, for lounging, and for after shower. It is so comfortable. I think I would buy more if I could afford it.”
Hello, thank you so much for taking the time to leave us a stellar 5-star review for our Terra Hooded Poncho in Teal Blue! We truly appreciate your kind words and support.
We are thrilled to hear that you are enjoying your purchase. It brings us great joy to know that our product has met your expectations and provided you with a positive experience.
If you have any further feedback or questions, please do not hesitate to reach out to us. We are always here to assist you!
Once again, we are grateful for your feedback and pleased to know that everything is fine so far! We hope our Terra Hooded Poncho continues to bring you warmth and style for a long time.
“As a towel replacement it's fair, wish it were more absorbent. I bought it to use as a cover while changing out of my swimsuit and it worked well for that. To wear in place of a sweatshirt, it's really baggy, the hood covers my eyes when pulled forward so that the back is against my head. It has pockets but I can't see myself ever using them as you would dump the contents if you took it off while stuff was in the pockets.
Next time, I'm going to just sew two towels together into a poncho.”
Dear Gary,
Thank you so much for your 4-star rating of our Terra Hooded Poncho in Teal Blue! We truly appreciate your feedback. Regarding the absorbency issue, we would like to discuss further with you. Kindly respond to the email that we sent you.
