Hi there,
Thank you for sharing your feedback, we’re truly sorry for the issue you experienced with the poncho neckline. Your comments about the finishing are incredibly helpful, and we completely understand how this may have affected your overall experience.
We’d love the opportunity to make things right. Please check your inbox and reply to the email we’ve sent so we can assist you further.
Warm regards,
Team Sand Cloud
“I like it. it will do what I want it to do which is to help me dry off in sweaty summers and where I have a pocket for my phone. I have no complaints. gave it a 4 just because I'm 5'2" and it's long.”
“Im a little disappointed. The design and idea is cool. I was expecting the inside material to be like a plush luxury bath towel. Instead it’s more like a 1 star motel sand paper bath towel. It will serve it’s purpose but is not worth the money. Should be 1/2 the cost with the awful material used.”
Hi Jason,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We're truly sorry to hear that the material didn't meet your expectations and that it felt less luxurious than you anticipated. Your feedback is invaluable, and we're always looking to improve our products.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
