“I was expecting the poncho to be the same material as the towels and blankets, which I love. This poncho is very thick and heavy, not great for trying to pack light on a trip. I will be returning it. If you’re looking for a warm, cozy poncho to stay warm and dry, you might like this.”
Thank you so much for taking the time to share your feedback on our Terra Hooded Poncho in Teal Blue. We truly appreciate your valuable input and apologize for any inconvenience caused by your experience.We understand that the weight and thickness of the poncho might not be suitable for lighter packing during trips, and we apologize for not meeting your expectations in terms of material. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I ordered a terra solid hooded poncho for a friend's birthday. It arrived damaged, the front " V section" is fraying. SO DISAPPOINTED!!! NOT ACCEPTABLE!!!
Where's the quality control?
Need a prepaid return label.
ARGH”
Dear Ginger,
Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the Terra Hooded Poncho in Teal Blue. We genuinely appreciate hearing about your experience, and we sincerely apologize for the disappointment and frustration you've encountered.
We have sent an email as a follow up to the review made. Kindly respond to the email
“This poncho is amazing! I like it for poolside, for lounging, and for after shower. It is so comfortable. I think I would buy more if I could afford it.”
