Hi Charles,
Thank you for sharing your feedback, and we’re sorry to hear about the condition of one of your ponchos. We understand how disappointing it can be when a product doesn’t meet expectations, and we're dedicated to resolving this for you. We’re currently looking into the issues with our customer service response times and appreciate your patience as we work to improve this for all our customers.
We're here to assist you in any way we can.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Hooded Poncho - Teal Blue! We're thrilled to hear that it performed well for your camping trip. If you have any further thoughts or suggestions, we’d love to hear them!
Thanks again for sharing your experience!
Warm regards,
Team Sand Cloud
Hi there,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We appreciate your feedback about its thick material, and we understand that it may not be ideal for the hot summer months. Your insights help us to continuously improve our products, and we always aim to balance comfort and style.
Warm wishes,
Team Sand Cloud
